Retail Store Leader

Asurion; Springfield (MO); On-site; USD 24,000 - 35,000; Full time

Job summary

Asurion's uBreakiFix Springfield store is seeking a Store Leader to drive performance, coach a high-performing team, and deliver outstanding customer experiences in a fast-paced tech retail environment. You will lead daily store operations, support repair/service roles, and motivate your team to consistently exceed goals.

Starting pay is $21.51 per hour plus unlimited sales incentives. Benefits include health insurance, retirement plans, tuition reimbursement, and ongoing training opportunities

Qualifications

• High School Diploma or GED required.
• 1+ years of leadership experience with a track record of achieving or exceeding sales targets while coaching and developing employees.
• 2+ years of customer service experience.
• Proficiency with Microsoft Office, especially Excel.

Responsibilities

• Lead and motivate a team of retail sales experts to exceed goals in repair volume, sales, and speed.
• Conduct performance reviews and provide feedback.
• Coach, develop, and empower your team to grow their skills and deliver exceptional customer service.
• Address customer issues and help your team resolve challenges.
• Ensure an exceptional customer experience by modeling strong interpersonal skills and problem-solving.

Skills

Leadership

Customer Service

Retail Sales

Excel

Team Coaching

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Store Leader Springfield, MO

$21.51/hr + unlimited sales bonus potential

Our Store Leaders are high-impact contributors who drive store performance, coach high-performing teams, and shape customer experiences. At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will lead a team, drive store results, and grow your career in a fast-paced tech environment.

What’s in it for you:

• Starting Pay: $21.51 per hour + unlimited sales incentives. (Store leaders earn on average $1,094/month on top of their base pay!)
• A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Unlock your career potential: You’ll have access to ongoing training, and professional development opportunities to elevate your career and support your goals – that includes tuition reimbursement.

What’s expected of you:

• Lead and motivate a team of retail sales experts to achieve their potential and consistently exceed goals in repair volume, sales, and speed.
• Conduct performance reviews and provide feedback.
• Coach, develop, and empower your team to grow their skills, exceed performance targets, and deliver exceptional customer service.
• Address customer issues and help your team work through challenges.
• Ensure an exceptional customer experience by modeling strong interpersonal skills, problem-solving, and coaching your team to do the same.
• Manage daily store operations, including inventory, repair quality, and workflow, to support a fast-paced environment.
• Support all roles in the store, ranging from device repair to customer service.

To be successful at uBreakiFix, you’ll bring:

• High School Diploma or equivalent (GED)
• 1+ years of leadership experience with a track record of achieving or exceeding sales targets while coaching and developing employees.
• 2+ years of customer service experience
• A competitive, results-driven mindset with the motivation to exceed goals and lead a high-performing team.
• Comfort navigating the balance of sales, service, and operational responsibilities in a dynamic retail environment.
• Flexibility to work weekends, holidays, and varying shifts
• Proficiency in Microsoft Office, especially Excel

Click here to watch a day in the life video of a real uBreakiFix store leader.

About Asurion:

Asurion is the world’s leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions.

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Here’s how we practice the Asurion Way:

• Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.