Retail Store Leader

Asurion; North Nashville (TN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts

Tuition reimbursement

Job summary

Asurion's uBreakiFix by Asurion in The Gulch is hiring a Store Leader to drive store performance, coach a team of retail specialists, and shape customer experiences in a fast-paced tech repair environment.

You will lead daily operations, manage inventory and repair quality, conduct performance reviews, and develop your staff while delivering exceptional service. Starting pay is $22.50 per hour with generous bonus potential.

Qualifications

• 1+ years of leadership experience with a track record of achieving or exceeding sales targets while coaching and developing employees.
• 2+ years of customer service experience
• Proficiency with Microsoft Office, especially Excel

Responsibilities

• Lead and motivate a team of retail sales experts to achieve their potential and consistently exceed goals in repair volume, sales, and speed.
• Conduct performance reviews and provide feedback.
• Coach, develop, and empower your team to grow their skills, exceed performance targets, and deliver exceptional customer service.
• Address customer issues and help your team work through challenges.
• Ensure an exceptional customer experience by modeling strong interpersonal skills, problem-solving, and coaching your team to do the same.
• Manage daily store operations, including inventory, repair quality, and workflow, to support a fast-paced environment.
• Support all roles in the store, ranging from device repair to customer service.

Skills

Leadership experience

Customer service

Excel

Team motivation

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Store Leader – The Gulch

The $22.50/hr + unlimited sales bonus potential.

Our Store Leaders are high-impact contributors who drive store performance, coach high-performing teams, and shape customer experiences. At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will lead a team, drive store results, and grow your career in a fast-paced tech environment.

What’s in it for you:

Starting Pay: $22.50 per hour + unlimited sales incentives. (Store leaders earn on average $1,094/month on top of their base pay!)

Benefits that take care of you:

• A comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Unlock your career potential:

• You’ll have access to ongoing training, and professional development opportunities to elevate your career and support your goals – that includes tuition reimbursement.

What’s expected of you:

• Lead and motivate a team of retail sales experts to achieve their potential and consistently exceed goals in repair volume, sales, and speed.
• Conduct performance reviews and provide feedback.
• Coach, develop, and empower your team to grow their skills, exceed performance targets, and deliver exceptional customer service.
• Address customer issues and help your team work through challenges.
• Ensure an exceptional customer experience by modeling strong interpersonal skills, problem-solving, and coaching your team to do the same.
• Manage daily store operations, including inventory, repair quality, and workflow, to support a fast-paced environment.
• Support all roles in the store, ranging from device repair to customer service.

To be successful at uBreakiFix, you’ll bring:

• High School Diploma or equivalent (GED)
• 1+ years of leadership experience with a track record of achieving or exceeding sales targets while coaching and developing employees.
• 2+ years of customer service experience
• A competitive, results-driven mindset with the motivation to exceed goals and lead a high-performing team.
• Comfort navigating the balance of sales, service, and operational responsibilities in a dynamic retail environment.
• Flexibility to work weekends, holidays, and varying shifts
• Proficiency in Microsoft Office, especially Excel

Asurion Way

• Customer First – We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team – We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent – We’re not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity – We take ownership and pride in the work we do. We build trust-based relationships and do what’s right—even when no one is looking.

About Asurion

Asurion is the world’s leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions.

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.