Group Housing Specialist

MGM Resorts; Las Vegas (NV); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Wellness program

Discounts on hotel, food & beverage, &

Free parking

Health & income protection

Professional development & volunteerop

Job summary

MGM Resorts International in Las Vegas seeks a Group Housing Specialist I to manage group room blocks, pricing, and client communications for events up to 1,500 room nights. The role works from an off-site corporate location and liaises with internal teams to ensure seamless group experiences.

Responsibilities include creating web links, building blocks, auditing rooming lists, and supporting attrition discussions to maximize client satisfaction and hotel collaboration.

Qualifications

• High School Diploma or GED required.
• 1+ years of guest service experience.
• Strong oral and written communication skills.
• Proficiency in Microsoft Word, Excel, Outlook.
• Experience navigating multiple systems.
• Experience with Property Management Systems (Opera, Delphi, Passkey) preferred.
• Experience in a resort setting preferred.

Responsibilities

• Create group booking links and build room blocks in systems.
• Manage room blocks, rates, and group communications.
• Support and coordinate with hotel, sales, revenue, and convention services.
• Review contracts and ensure proper setup in systems for events.
• Maintain inventory, rates, attrition, and related event data.
• Represent Group Housing in meetings and planning sessions.

Skills

Guest service experience

Strong communication

Microsoft Office

Multi-system navigation

Education

High School Diploma or GED

Tools

Passkey

Opera

Delphi

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As a Group Housing Specialist I, you will partner with our group clients to set the stage for a successful group guest experience, with your passion for service, strong communication skills and ability to problem solve. By understanding each of our clients' unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their event with us.

The Group Housing Specialist I works out of our off-site corporate location and primarily manages groups that peak at 1,500 room nights or less. Serving as the key liaison with group/event clients, in all aspects of the Corporate Group Housing department, including but not limited to developing strong partnerships with both our internal partners and our group clientele. It is the responsibility of the Group Housing Specialist I to manage the communication and execution of our client's room block/booking processes, ensuring organization and accuracy for all events held at MGM Resorts International Las Vegas properties.

THE STARTING RATE

$22.00 hourly

THE DAY-TO-DAY

• creating Passkey weblinks for group booking needs
• building multiple property blocks and rates in Passkey
• Amadeus and property management system(s)
• monitoring pick up reports
• pre-audits on rooms outside of block
• supporting attrition conversations
• uploading rooming lists
• sub block fund collection
• assisting call queue
• creating upsell opportunities in the booking flow
• managing sub block agreements
• Strategic partner and liaison for our meeting and event clients in all aspects of the Corporate Group Housing department, including but not limited to managing all group related room block/booking processes and communications for the company's Las Vegas properties excluding Excalibur and Luxor.
• Maintain timely communication, both written and verbal, between group clients, departmental leadership and our property partners in Hotel, Sales, Revenue, Accounting, & Convention Services; providing expedient guest resolution within the established scope of authority.
• Review assigned sales contracts and manage all of the Housing related contractual obligations, ensuring proper set up in the systems and communicated and executed on throughout the event (room block, rates, resort fee, concessions, attrition, etc.).
• Maintain and monitor room/suite inventory levels, rates, availability, room bookings, and relevant information for the meeting, convention, sports and entertainment segments.
• Ensure all special guest requests are met and communicated to the proper department(s), including late check outs, VIP set-ups, ADA accommodations, hierarchy specifications, etc.
• Plan, prepare, and organize the distribution of necessary reporting for our clients, third-party meeting planners, management, throughout the life cycle of the event(s).
• Prepare/provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed; prepare estimated charges for groups and collects payment as applicable.
• Represent the Group Housing team in all meetings required for each event, including but not limited to: pre-planning, pre-convention/post-convention meetings, and collaborating with our internal hotel and convention partners to ensure seamless success for our group business.
• Develop and maintain knowledge/familiarity with all hotel services/features of MGMRI properties and local attractions.

THE IDEAL CANDIDATE

• Have a High School Diploma or GED
• Has 1+ Years of prior relevant experience in Guest service
• Strong Communication skills, both oral and written
• Microsoft Office (Word, Excel, Outlook)
• Experience with navigating multiple systems
• Experience with Property Management Systems (i.e. Opera, Delphi, Passkey) - Preferred
• Experience in a similar resort setting - Preferred

THE PERKS & BENEFITS

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community