Housekeeping Manager - Excalibur

MGM Resorts International; Cary (NC); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Wellness programs

Discounts

Free meals

Free parking

Health protection

Development programs

Descrizione del lavoro

MGM Resorts International in Las Vegas is seeking a detail‑oriented Housekeeping Manager to oversee daily operations of designated areas, supervise staff, and ensure rooms and public spaces meet the highest cleanliness standards.

You will conduct inspections, manage workloads, provide training, and give feedback to keep guest satisfaction high while maintaining safety and brand standards across the resort.

Competenze

• Requires high school diploma or GED.
• Minimum 2+ years of relevant housekeeping supervisory experience.
• Must be 21 years of age or older and flexible with shifts, including weekends and holidays.

Mansioni

• Oversee and ensure smooth operation of assigned housekeeping area.
• Supervise, train, direct, and assist all employees in the area.
• Distribute workload fairly and evenly among staff.
• Conduct daily briefings and schedule meetings with staff.
• Ensure cleanliness of rooms, hallways, lobbies, and public areas as per standards.
• Perform daily guest room inspections per department standards.
• Monitor staff productivity and report any underperformance to supervision.
• Counsel and discipline employees in accordance with policies and provide feedback.

Conoscenze

Guest service

Team supervision

Staff training

Scheduling

Quality control

Formazione

High School Diploma or GED

Descrizione del lavoro

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

TheHousekeeping Manageris responsible for overseeing the daily operations of designated housekeeping areas, ensuring all tasks are performed in compliance with departmental policies. This role includes supervising and training staff, conducting inspections of rooms and public areas, and managing workload distribution to maintain high standards of cleanliness and guest satisfaction.

THE DAY-TO-DAY:

• Oversee and ensure the smooth operation of assigned area


• Supervise, train, direct, and assist all employees assigned to the area


• Distribute workload fairly and evenly to those assigned to the station


• Conduct daily briefing and schedule meetings with Guest Room Attendants and House Persons


• Ensure cleanliness of rooms, hallways, lockers, and lobbies that all work is done properly


• Perform daily written guest room inspections in accordance with department standards


• Perform frequent and consistent visual inspections of guest rooms and assigned public areas


• Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant Housekeeper


• Counsel and discipline employees that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service

THE IDEAL CANDIDATE:

• Must be 21 years of age or older required


• High School Diploma or GED required


• 2+ years of prior relevant experience required


• Work varied shifts, to include weekends and holidays

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally


• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more


• Free meals in our employee dining room


• Free parking on and off shift


• Health & Income Protection benefits (for eligible employees)


• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community