Group Housing Specialist

MGM Resorts International; Las Vegas (NV); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail and on

Free parking

Health & Income Protection

Professional development opportunities

Job summary

MGM Resorts International in Las Vegas is seeking a Group Housing Specialist I to coordinate group housing, manage room blocks, and ensure seamless guest experiences across MGM properties.

You will liaise with clients and internal teams, handle contract details, and optimize group room blocks using Passkey and related systems. A background in guest services and proficiency with MS Office are preferred.

Qualifications

• High School Diploma or GED required.
• 1+ year of prior guest service experience.
• Strong communication skills, oral and written.

Responsibilities

• Handle housing-related tasks for groups (Passkey links, block setup, rates, PMS entries).
• Act as liaison for meeting/event clients with internal hotel departments.
• Maintain timely communication with clients and internal partners across departments.
• Review contracts and ensure proper room block setup, attrition, and charges.
• Monitor inventory, rates, and room availability for groups and events.
• Ensure special guest requests (late checkout, VIP setup, ADA needs) are met.

Skills

Strong communication

Guest service experience

Navigate multiple systems

Education

High School Diploma or GED

Tools

Opera

Delphi

Passkey

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Group Housing Specialist I, you will partner with our group clients to set the stage for a successful group guest experience, with your passion for service, strong communication skills and ability to problem solve. By understanding each of our clients' unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their event with us.

The Group Housing Specialist I works out of our off-site corporate location and primarily manages groups that peak at 1,500 room nights or less. Serving as the key liaison with group/event clients, in all aspects of the Corporate Group Housing department, including but not limited to developing strong partnerships with both our internal partners and our group clientele. It is the responsibility of the Group Housing Specialist I to manage the communication and execution of our client's room block/booking processes, ensuring organization and accuracy for all events held at MGM Resorts International Las Vegas properties.

THE STARTING RATE:

$22.00 hourly

THE DAY-TO-DAY:

• Perform tasks associated to housing related needs for groups such as, but not limited to: creating Passkey weblinks for group booking needs, building multiple property blocks and rates in Passkey, Amadeus and property management system(s), monitoring pick up reports, pre-audits on rooms outsideof block, supporting attrition conversations, uploading rooming lists, sub block fund collection, assisting call queue, creating upsell opportunities in the booking flow, and managing sub block agreements.
• Strategic partner and liaison for our meeting and event clients in all aspects of the Corporate Group Housing department, including but not limited to managing all group related room block/booking processes and communications for the company's Las Vegas properties excluding Excalibur and Luxor.
• Maintain timely communication, both written and verbal, between group clients, departmental leadership and our property partners in Hotel, Sales, Revenue, Accounting, & Convention Services; providing expedient guest resolution within the established scope of authority.
• Review assigned sales contracts and manage all of the Housing related contractual obligations, ensuring proper set up in the systems and communicated and executed on throughout the event (room block, rates, resort fee, concessions, attrition, etc.).
• Maintain and monitor room/suite inventory levels, rates, availability, room bookings, and relevant information for the meeting, convention, sports and entertainment segments.
• Ensure all special guest requests are met and communicated to the proper department(s), including late check outs, VIP set-ups, ADA accommodations, hierarchy specifications, etc.
• Plan, prepare, and organize the distribution of necessary reporting for our clients, third-party meeting planners, management, throughout the life cycle of the event(s).
• Prepare/provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed; prepare estimated charges for groups and collects payment as applicable.
• Represent the Group Housing team in all meetings required for each event, including but not limited to: pre-planning, pre-convention/post-convention meetings, and collaborating with our internal hotel and convention partners to ensure seamless success for our group business.
• Develop and maintain knowledge/familiarity with all hotel services/features of MGMRI properties and local attractions.

THE IDEAL CANDIDATE:

• Have a High School Diploma or GED
• Has 1+ Years of prior relevant experience in Guest service
• Strong Communication skills, both oral and written
• Microsoft Office (Word, Excel, Outlook)
• Experience with navigating multiple systems
• Experience with Property Management Systems (i.e. Opera, Delphi, Passkey) - Preferred
• Experience in a similar resort setting - Preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community