Group Events Assistant

Minnesota Timberwolves; Minneapolis (MN); On-site; USD 21,000 - 28,000; Part time

Job summary

The Minnesota Timberwolves are seeking reliable team members to support the Group Events team with game night functions before, during and after home games. This seasonal, part-time role requires availability on game days with two shifts, typically 10am-4pm and 4pm-10pm, starting mid-September with offers in early October.

You will staff the Group Zone and Redemption Zone booths, assist with ticket promotions, interact with fans, and provide excellent customer service while working in a

Qualifications

• Strong verbal and written communication skills.
• Previous customer service or sales experience preferred.
• Ability to work flexible hours including nights, weekends and holidays.
• Computer skills: Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Assist with the fulfillment of all Group Events fan experiences at Timberwolves home games.
• Staff the Group Zone and Redemption Zone booths at Timberwolves home games.
• Assist with implementation of single-game group ticket promotions and redemptions.
• Interact with fans, field questions, and provide excellent customer service.
• Support initiatives & promotions in the office as needed.
• Perform and strengthen other duties as they are assigned.

Skills

Customer service

Communication

Teamwork

Microsoft Office

Flexibility

Tools

Microsoft Office

Excel

Job description

Why Join the Pack?

At this organization, we do things a bit differently. We're not your typical sports franchise pouring all our focus into the playing stage. We're about uniting to push the culture forward, challenge the status quo, and accomplish things most didn't think was possible! Whether you're blazing trails in ticket sales, creating for our brands, or using your passion to elevate our vision, your contributions will always shine bright. Together, we are on a journey where chasing greatness is constant and breaking new grounds is a norm.

Position Summary/Objective

The individuals in this position provide pivotal support to the Group Events team with the execution of game night functions (before, during and after all home games). This will be a seasonal part-time role, through the season and potential playoffs.

We will start interviewing and hiring mid-September, and will make offers around early October. The first full shift will be Wednesday, October 14th, training and orientation will take place prior.

Each game day will consist of 2 shifts, the first will take place sometime between approximately 10am-4pm, and the second sometime between approximately 4pm-10pm. Expected availability is for at least one shift each game day.

What would you do?

• Assist with the fulfillment of all Group Events fan experiences at Timberwolves home games.
• Staff the Group Zone and Redemption Zone booths at Timberwolves home games.
• Assist with implementation of single-game group ticket promotions and redemptions.
• Interact with fans, field questions, and provide excellent customer service.
• Support initiatives & promotions in the office as needed.
• Perform and strengthen other duties as they are assigned.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills, Abilities & Other

• Strong verbal and written communication skills required.
• Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook).
• Ability to manage specific tasks in the department under supervision.
• Ability to work well on a team and independently.
• Able to work flexible hours including nights, weekends and holidays

Pay Rate

$17.00 per hour.

Experience

Previous customer service or sales experience is preferred.

Specialized Knowledge, Licenses, etc.

No.

Supervisory Responsibility, if any.

No.

Work Environment

This job operates in a sports/entertainment arena environment. Staff will work Timberwolves and Lynx home games; Work is generally moving in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions. Work is generally performed within a sports arena, which includes bleachers/steps.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position and will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes weighing up to 30 pounds.

Travel

Position may require infrequent travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. We care deeply for all of our employees, products, and community!

Our DEI Commitment

Our Diversity, Equity, and Inclusion initiatives reflect our nature as a Pack. Each one is defined by our collective strength and effort to move everyone forward. Through DEI, we speak up against social injustices, marginalization, and oppression, provide equal opportunities, embrace the differences of others, and create an environment where everyone feels accepted and welcome. Together, we empower each other to be champions of change, help put those around us in a position to win and use our voices for good.

E-Verify Statement

We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot prove this, we will give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action might be taken against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.