Group Clinic Operations Director

United Vein Centers; New York, Northern (NY, KY); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Health, vision, and dental benefits

Life insurance (100% company paid)

PTO and paid holidays

Competitive compensation package

Outstanding work life balance

Job summary

United Vein & Vascular Centers is seeking a Clinic Operations Leader to manage the daily operations of a vein and vascular services practice. You’ll lead a clinical staff including physicians, nurses, medical assistants, sonographers, and more, driving patient care excellence and adherence to processes and budgets.

You will oversee profitability, staffing, and regulatory compliance, with training provided as this is a new market.

Qualifications

• Bachelor’s degree in business or related field preferred.
• 3+ years’ direct management experience of a healthcare clinic or center(s) required.
• Experience managing ambulatory surgical services or multi-specialty clinics preferred.
• Proven leadership skills with coaching and performance management.
• Experience developing and managing a healthcare budget.
• Understanding of key financial and operational drivers in healthcare.
• Experience with QAPI, Emergency Management, Patient Safety and Risk Management in a clinical setting.
• Proficiency with ECW/EMR, MS Office suite, Teams, and virtual meetings.
• Strong organization and time management skills.
• Effective team leadership and interpersonal, verbal, and written communication.
• Dependable; able to meet reliable attendance and punctuality standards for the role.

Responsibilities

• Provide leadership with direct oversight of the assigned clinic’s daily operations.
• Facilitate a successful patient journey and patient satisfaction as a top priority.
• Ensure performance of center(s) is aligned with key indicators and the overall growth strategy.
• Work to identify problems, present and initiate plans for improvement.
• Manage the overall profitability of the clinic by closely monitoring financial and operational reporting; delivering & executing performance improvement plans that solve for patient journey gaps, overhead leakage, and opportunities to improve clinical and operational quality & efficiency.
• Manage key operational performance metrics including volume, revenue, labor and productivity management, and direct patient care expense management.
• Hire, train and retain quality talent following best hiring practices and ensure appropriate resource levels are consistently maintained.
• Leadership and collaboration with physicians, nurse practitioners, and other clinical staff to ensure clinical competencies are upheld and maintained to standards.
• Maintain clinic environment to support safe, healthy, and productive cultures.
• Maintain clinic performance to align with regulatory and accreditation standards and requirements.
• Participate in clinic and corporate level QAPI activities.
• Manage risk at clinic level and participate in corporate level Risk Management activities.
• Participate and lead Emergency Management and Safety drills and meetings.
• Collaborate with clinical leadership to monitor and manage key clinical performance metrics.
• Conduct regularly scheduled meetings to ensure center(s) staff is current on processes, policies, and procedures.
• Regularly train, assess, and coach performance of team members.
• Perform clinic audits to ensure consistency of standards.
• Maintain facilities and equipment in accordance with appropriate regulatory bodies.
• Maintain inventory and supply to meet the needs of the clinic and in line with budget.
• Manage employee payroll and human resource functions in accordance with company policies and directives; work with respective Payroll and Human Resources teams.
• Support marketing initiatives in collaboration with Physician Liaison(s).
• Demonstrate and promote a work culture committed to UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence and Diversity.
• Demonstrates behaviors that are consistent with UVVC’s Standards of Conduct as outlined in our Employee Handbook and Code of Conduct
• Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization.

Skills

Leadership

Budget management

Healthcare operations

Staff coaching

QAPI knowledge

Education

Bachelor's degree in business or related field

Tools

ECW/EMR

MS Office

Teams

Job description

United Vein & Vascular Centers is seeking a Clinic Operations Leader to manage the daily operations of a vein and vascular services practice. You’ll lead a clinical staff including physicians, nurses, medical assistants, sonographers, and more, driving patient care excellence and adherence to processes and budgets.

You will oversee profitability, staffing, and regulatory compliance, with training provided as this is a new market.