Group Client Service Supervisor

MINDS + ASSEMBLY; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a dynamic SVP, Group Client Service Director who thrives on strategic leadership and innovation. This role demands a proactive individual who can cultivate client relationships and inspire agency teams towards excellence. With a focus on revenue growth and nurturing talent, you will play a pivotal role in shaping the future of the client service department. Join a vibrant environment where creativity meets commercial goals, and make a significant impact on the agency's success. If you are passionate about leading teams and driving results, this opportunity is perfect for you.

Qualifications

• 15+ years in client services, particularly in healthcare advertising.
• Proven ability to build strong relationships and grow client business.

Responsibilities

• Identify new agency opportunities and generate business leads.
• Manage team structure and ensure consistent growth across accounts.
• Lead new business pitches and drive cross-department collaboration.

Skills

Client Services Experience

Relationship Building

Team Management

Strategic Thinking

Revenue Growth

Job description

minds + assembly

164 Crosby St. Floor 3 New York, NY 10012

Open Position: SVP, Group Client Service Director

About us:
Much of what you need to know about minds + assembly is captured in the name itself: we think, we create, and (+) we put things together. It’s really that simple—and that shockingly different. Of course, the simplicity of our name belies the depth of what we deliver to our most honored (and often overjoyed) clients. Our work is consistently at a higher caliber than they are used to, simply because we push ourselves to think and build differently. Combine this with an obsessive attention to client service, and you arrive at a place where we stand alone among agencies. Arrogant? No. Confident? Of course, but only because we’ve put together a team of people who are good AF in every way.

At minds + assembly, the engine of our business is commercial invention. We approach every project—actually, every aspect of our work—as an opportunity to dip our toes into the revitalizing stream of the new. The original conception of our agency (which has since been realized) was that of a happy workshop, a place where the mind and hands are free to construct brilliant new things for our clients. Yet, we never forget that we are in fact a business. Everything we do is to further the commercial goals of our clients, whether that is to sell a product or an idea. To achieve this, we continue to add only the best people—those who have the right talent, temperament, and teamwork orientation—to further our collective goals. Then we ask that each person adhere to two simple and equally important principles: uncompromising standards and unconditional support. In other words, we push each other, hard, to produce the best work possible, yet always with the knowledge that we have each other’s backs.

About the role:
The SVP, Group Client Service Director is a highly strategic leader, with the tenacity, resourcefulness, business sense, proactive curiosity, and cool-headedness to behave like the CEO of their accounts. The Group Director is a true leader who guides multiple teams towards agency-wide success, both by building and nurturing our client relationships and by building and nurturing our agency teams. They leverage their industry expertise to oversee various brands, ensuring consistent excellence across the board for all of our work. As a trusted advisor and mentor, they build teams and guide them towards innovation and growth. Their influence extends beyond their own teams, shaping the client service department's future direction.

Job responsibilities:

• Is ferocious in identifying new agency opportunities, generating new business leads, and growing brands organically
• Achieves actual revenue growth and new sources of revenue of ~10% by account
• Manages consistent growth across accounts per year
• Oversees and manages the team structure for significant pieces of agency business
• Represents the very best of m+a
• Lives our values
• Drives towards our mission
• Promotes our principles
• Inspires our teams
• Demonstrates consistent leadership presence across agency
• Fuels cross-functional collaboration
• Models charismatic leadership skills
• Thinks like an owner
• Financial owner (working closely with finance): Is responsible for tight financial management and working with partners to reduce team write-offs
• Strategic leader: Shows close collaboration with leadership across strategy, medical, omnichannel, and data & analytics
• Creative guardian: Maintains close partnerships with the creative leadership team across accounts and represents a clear triad for clients to rely on
• Talent coach: Ensures that team members have a clear development plan and understand their position within the organization as well as opportunities for future growth
• Leads new business pitches
• Devises strategic opportunities and promotional plans
• Presents with confidence and knowledge
• Partners with new business lead to take each pitch to the next level
• Actively partners with Procurement across all clients to refine agency partnerships and define new opportunities
• Oversees and is responsible for growing franchises of business
• Has greater engagement in the planning and oversight of overall agency future
• Is involved in development of core business drivers
• Identifies areas for improvement and implementation
• Drives cross-department integration and collaboration
• Builds strong bonds with senior leadership across accounts
• Is a department leader: Proactively assesses opportunities for enhancements to the department, including growth and training opportunities
• Leads charge to upskill and provide development opportunities to the team

Professional skills and requirements:

• 15+ years client services experience in healthcare advertising
• Proven ability to build strong relationships with senior-level clients
• Proven ability to grow client business
• Ability to manage, nurture, and grow a team of client service professionals
• Ability to identify business changes in order to allocate resources effectively

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Internet Publishing