Client Advocate Specialist

Safe Horizon; New York (NY); Remote; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a Client Advocate Specialist for their hotlines. This role involves providing crisis intervention and advocacy to victims, conducting assessments, and developing safety plans. The ideal candidate will have strong communication skills and the ability to work in high-stress situations. With a supportive, client-centered approach, you'll collaborate with various service providers and contribute to the well-being of those in need. Join a dedicated team committed to making a difference in the lives of over 125,000 victims each year.

Benefits

Vacation

Sick leave

Holidays

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Life insurance

Tuition assistance

Gym reimbursement

Qualifications

• Experience or interest in clinical supervision.
• Experience working with crime victims preferred.

Responsibilities

• Conduct thorough assessments for all callers focusing on safety.
• Develop safety plans with callers who have identified safety risks.
• Document work using the web-based case management system.

Skills

Crisis intervention skills

Ability to establish rapport over the phone

Excellent organizational skills

Ability to stay calm in high-stress situations

Flexibility and adaptability

Clear and concise writing skills

Ability to document work efficiently

Education

Bachelor’s degree or relevant experience

Tools

Web-based case management system

Job description

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Summary

The Hotlines’ Client Advocate Specialist fields calls to Safe Horizon’s three 24-hour Hotlines: the Domestic Violence Hotline, the Crime Victims Hotline, and the Rape and Incest Hotline. These hotlines provide crisis intervention, advocacy, and information and referrals to over 125,000 victims each year. The Client Advocate Specialist conducts thorough safety and needs assessments and collaborates with callers to develop plans to address needs within a supportive, client-centered framework.

Responsibilities

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
• Engage clients contacting the Domestic Violence, Crime Victims, and Rape and Sexual Assault Hotlines via telephone and TDD machine for the hearing impaired.
• Conduct thorough assessments for all callers, focusing on safety of clients and their children.
• Identify and follow up on cues signaling potential risks to safety for clients and their children.
• Provide crisis intervention when necessary, coordinating with supervisors as needed.
• Develop safety plans with callers who have identified safety risks.
• Report incidents of suspected child abuse or neglect to the Statewide Central Register, as mandated by New York state.
• Assess shelter needs for domestic violence and sexual assault victims and advocate for access to shelter space.
• Assess callers’ needs and provide appropriate information and referrals.
• Document work using the web-based case management system and other technologies.
• Participate in training sessions on victimization issues.
• Maintain cooperative relationships with Safe Horizon programs and other NYC service providers.
• Work within a supportive, client-centered framework.
• Participate in weekly clinical supervision using a trauma-informed approach.
• Undertake other tasks as directed.

Qualifications

• Experience or interest in clinical supervision.
• Experience working with crime victims preferred.
• Bachelor’s degree or relevant experience and training.

Required Skills

• Ability to establish rapport over the phone quickly.
• Experience conducting thorough assessments telephonically.
• Crisis intervention skills.
• Excellent organizational skills and ability to multitask with various technologies.
• Ability to stay calm in high-stress situations.
• Creativity in problem-solving and addressing challenges.
• Flexibility and adaptability.
• Ability to work independently and collaboratively.
• Clear and concise writing skills.
• Ability to document work efficiently in a digital case management system.

If hired, I agree to abide by Safe Horizon’s rules and regulations. Employment may be terminated at any time, with or without cause or notice. No oral or written statement by any representative constitutes a contract of employment.

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Technology Statement

Applicants may need to provide their own equipment for remote work, such as a computer, internet, and phone. Safe Horizon will discuss solutions and may assist with equipment needs in advance.

Additional Information

View complete EEO Law and complaint filing information at: Know Your Rights: Workplace discrimination is illegal

Hiring Range: $23.63 - $26.58 hourly

Full-time Hours: 35 hours/week

Benefits include vacation, sick leave, holidays, medical, dental, vision, 403(b), life insurance, flexible spending accounts, tuition assistance, commuter benefits, gym reimbursement, parental leave, and employee learning center.