Group Booking & Convention Services Coordinator

Accorhotel; Honolulu (HI); Presencial; USD 45 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Wellness

Paid vacation and holidays

Bus/subsidy for commuting

Free employee meal

Uniforms provided

Hotel employee discounts

Training and career development

Community & culture events

Resumo da oferta

Ala Moana Hotel by Mantra in Honolulu seeks a Convention Services Assistant to be the on-site liaison for small group bookings and support the Convention Services team. You will ensure contract terms are fulfilled, manage room blocks, rooming lists, and payment details, and deliver personal service to groups.

You will coordinate with Reservations and Accounting, prepare group resumes, assist with room assignments and special requests, and help with post-event follow-ups.

Qualificações

• High school diploma or equivalent.
• Ability to work accurately and independently.
• Strong relationship building abilities.
• Excellent written communication and reporting.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsabilidades

• Act as the on-site key contact for group requirements and conduct status reviews.
• Ensure rooming lists are complete and distributed in a timely manner; coordinate reservations and changes.
• Ensure all deposits and payments are received per contract terms and billing instructions.
• Prepare and review group resumes; coordinate with Reservations and Accounting for accurate invoicing.
• Oversee group arrivals and departures; follow up for rebooking and post-event feedback.
• Coordinate changes in meeting room requirements and special requests with front office; manage coupons and memos.

Conhecimentos

Relationship building

Communication

Organizational skills

Problem solving

Formação académica

High school diploma or equivalent

Bachelor’s degree in Business Management or equivalent

Ferramentas

Microsoft Office

Excel

Word

Outlook

Descrição da oferta de emprego

Ala Moana Hotel by Mantra in Honolulu seeks a Convention Services Assistant to be the on-site liaison for small group bookings and support the Convention Services team. You will ensure contract terms are fulfilled, manage room blocks, rooming lists, and payment details, and deliver personal service to groups.

You will coordinate with Reservations and Accounting, prepare group resumes, assist with room assignments and special requests, and help with post-event follow-ups.