Group Benefits Administrator: Elevate Employee Coverage

MetLife; United States; On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance and legal services

Retirement plan with 401(k) matching

Employee Assistance Program

Job summary

MetLife is seeking a Group Insurance Administrator to deliver outstanding service and operational support for participants, sponsors, and partners. You will manage enrollment, eligibility, beneficiary data, and recordkeeping with accuracy across systems.

Responsibilities include processing referrals, maintaining relationships, and troubleshooting data issues, while upholding policies and service standards in a fast-paced environment.

Qualifications

• High school diploma or GED required, with proficiency in Microsoft Office Suite.
• Participate in customer calls and meetings to explain processes, procedures, and resolve issues.
• Recommend workflow, form, and process improvements to increase efficiency and reduce costs.
• Adapt quickly to new responsibilities and a fast-changing work environment.
• Demonstrate strong analytical and critical thinking skills.
• Maintain accuracy and high-quality work while performing in a fast-paced environment.

Responsibilities

• Reviews and enters enrollment information into various systems, ensuring high accuracy.
• Handles benefit plan referrals from call center and units within the organization.
• Will establish, maintain, and enhance favorable relationships with internal and external customers, plan participants, attorneys, etc.
• Maintains data in automated systems; troubleshoots and corrects problems.
• Helps conduct research on escalated cases.

Skills

Customer service

Communication skills

Analytical thinking

Teamwork

Adaptability

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

MetLife is seeking a Group Insurance Administrator to deliver outstanding service and operational support for participants, sponsors, and partners. You will manage enrollment, eligibility, beneficiary data, and recordkeeping with accuracy across systems.

Responsibilities include processing referrals, maintaining relationships, and troubleshooting data issues, while upholding policies and service standards in a fast-paced environment.