Strategic Group Benefits Account Manager

MetLife; Walnut Creek (CA); On-site; USD 90,000 - 101,000; Full time

Benefits offered by this job

Health plan

Life insurance

401(k) matching

Paid time off

Parental leave

Job summary

MetLife, the nation’s largest non-medical carrier of group insurance, seeks an Account Manager to be the single point of contact for Brokers, supporting acquisition and retention of business while coordinating with internal teams.

The role emphasizes managing a 2–5K lives book, renewing and expanding relationships, and driving performance insights with Salesforce documentation. Strong data skills and licensing within 3 months are required.

Qualifications

• 3+ years’ related experience in account management or customer service in a fast paced, complex environment.
• Proactive customer focused mindset with strong focus on customer satisfaction and results; ability to build relationships internally and externally.
• Ability to analyze data to influence renewal decisions; proficient in Microsoft Office and multiple company platforms.
• Excellent presentation, oral and written communication, critical-thinking and problem-solving skills to deliver client-focused solutions.
• High School Diploma or equivalent.
• Must obtain Life and Accident & Health licenses within the first 3 months of employment.

Responsibilities

• Manage and grow an assigned book of business (2–5K lives) as single point of accountability for broker and client service delivery.
• Build and maintain strong broker and client relationships through consultative engagement and meetings; support renewals and implementations.
• Coordinate cross-functional delivery by leading internal partner calls and aligning stakeholders to support renewals and profitability.
• Identify cross-sell, re-enrollment, and plan change opportunities; run targeted marketing and education campaigns.
• Track, analyze, and present performance insights; maintain accurate account documentation in Salesforce.

Skills

Customer focus

Data analysis

Communication

Presentation

Attention to detail

Licenses (life & A&H)

Education

High School Diploma or equivalent

Bachelor’s degree in related field

Tools

Salesforce

Job description

MetLife, the nation’s largest non-medical carrier of group insurance, seeks an Account Manager to be the single point of contact for Brokers, supporting acquisition and retention of business while coordinating with internal teams.

The role emphasizes managing a 2–5K lives book, renewing and expanding relationships, and driving performance insights with Salesforce documentation. Strong data skills and licensing within 3 months are required.