Benefits Account Manager — Elevate Client Experience

Superiorinsurancepartnersllc; McHenry (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Superior Insurance Partners is looking for an Employee Benefits Account Manager to join our growing Group Benefits team. You will serve as the primary day‑to‑day contact for assigned clients, delivering exceptional service across multiple states and coordinating with carriers and internal teams.

You will manage inquiries on eligibility, enrollment, billing, and coverage, process changes, and support renewals.

Qualifications

• 3+ years of Employee Benefits account management or client service experience.
• Experience in an insurance agency, brokerage, carrier, or benefits consulting environment.
• Active Life & Health Insurance License preferred (or ability to obtain).
• Strong understanding of group benefits products (medical, dental, vision, life, disability, voluntary).

Responsibilities

• Serve as the primary day‑to‑day contact for assigned employee benefits clients, building relationships and delivering timely, professional support.
• Manage inquiries related to benefits, eligibility, enrollment, billing, claims, and coverage questions.
• Process policy changes, enrollments, terminations, reinstatements, and other service requests accurately and efficiently.
• Partner with carriers and vendors to resolve client issues and ensure service expectations are met.
• Support the renewal process by gathering information, preparing materials, coordinating timelines, and assisting with client presentations.
• Maintain accurate client records and communications within agency management systems.

Skills

Employee benefits account management

Client service

Insurance industry knowledge

Licensing readiness

Tools

Agency management systems

Job description

Superior Insurance Partners is looking for an Employee Benefits Account Manager to join our growing Group Benefits team. You will serve as the primary day‑to‑day contact for assigned clients, delivering exceptional service across multiple states and coordinating with carriers and internal teams.

You will manage inquiries on eligibility, enrollment, billing, and coverage, process changes, and support renewals.