Group Benefits Account Manager - National & Regional Accounts

The Standard; Yorktown (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan with matching

Annual incentive bonus

Generous PTO and holidays

Career growth opportunities

Job summary

The Standard in Virginia is seeking a senior account manager to serve as the primary liaison for key policyholders and producers. Your role centers on on-site visits, proactive communication, and skilled negotiation to ensure renewals and drive plan improvements.

You will collaborate with sales and underwriting, prepare renewal strategies, and coordinate onboarding for new groups over 500 lives, traveling within the territory as needed.

Qualifications

• Bachelor's degree required.
• 5+ years in group insurance account management.
• Life and Disability license for all states in the territory.
• Willingness to travel within territory.
• Strong customer-focused problem-solving and relationship skills.

Responsibilities

• Develop and manage effective primary relationships with key policyholders and producers through frequent on-site visits, professional negotiation, responsive communication, problem resolution and meeting customer expectations.
• Work with clients to understand concerns and needs and act as liaison between home office departments and customers to initiate plan improvements and resolve administrative inconsistencies.
• Prior to each renewal, organize face-to-face visits to present claims experience analysis and review contract adequacy to recommend coverage or changes; manage amendment process for assigned accounts.
• Monitor renewal activity with sales and underwriting; prepare to present renewals with a customized strategy to retain the account; gather underwriting data and review claims experience.
• Negotiate rates, contract provisions and administrative issues with Regional or National Accounts.
• Identify and promote sale of additional lines of coverage or plan improvements on assigned block of business.
• Request and review in-force proposal requests and present or assist in presenting proposals to broker and policyholders.
• Lead and coordinate submission, setup and installation of new groups with the policyholder, producer and home office; support new administrators at in-force accounts.

Skills

Relationship management

Negotiation

Communication skills

Client servicing

Travel willingness

Education

Bachelor's Degree

Job description

The Standard in Virginia is seeking a senior account manager to serve as the primary liaison for key policyholders and producers. Your role centers on on-site visits, proactive communication, and skilled negotiation to ensure renewals and drive plan improvements.

You will collaborate with sales and underwriting, prepare renewal strategies, and coordinate onboarding for new groups over 500 lives, traveling within the territory as needed.