Flight Coordinator

Audley Travel; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% medical and dental insurance

401k plan

15 days paid vacation

Job summary

Audley Travel is seeking a Flight Coordinator in Boston. This role involves providing ticketing and administration support to the sales team. Responsibilities include ticket management, client invoice processing, and stock control of office supplies.

The ideal candidate will have proven leisure travel experience, excellent GDS skills, and strong attention to detail. The position offers benefits such as 100% medical and dental insurance and paid vacation, with a salary range of $35k-$50k per annum based on experience.

Qualifications

• Proven leisure travel experience in fares and ticketing required.
• ARC qualifications taken and in date.
• Excellent knowledge and practical use of airline contracts/tariffs.

Responsibilities

• Ticket all published and private tickets.
• Ensure accuracy of ticket issuance with low DM rates.
• Process ticket changes, exchanges, and refunds.

Skills

Leisure travel experience in fares and ticketing

GDS (APOLLO skills preferred)

Attention to detail

Communication skills

Organisational skills

Time management skills

Numeracy skills

Literacy skills

Job description

Job Description

Reporting to the Operations Manager, the Flight Coordinator will be responsible for providing efficient ticketing and administration support to the sales team in our Boston office.

Responsibilities will include the following:

• Ticket all published and private tickets
• Ensure that all tickets are issued accurately with low DM rates
• Process ticket changes through exchanges and refunds
• Submit the weekly ARC sales report
• Manage the Apollo airline queues communicating to the sales consultants any changes with their client’s flights
• Maintain the use of Cat35/25 for our tickets
• Process client invoices, brochure reports, questionnaire reports and payment receipt letters
• Process final travel documents including Japan rail tickets and visas
• Manage incoming/outgoing post
• Stock control of brochures and office supplies

Qualifications

• Proven leisure travel experience in fares and ticketing required
• ARC qualifications taken and in date
• Excellent knowledge and practical use of airline contracts/tariffs and accounting processes
• Essential skills of using a GDS (APOLLO skills highly preferred)
• Excellent geographical awareness
• Excellent attention to detail with a proactive and flexible approach
• Strong communication, organisation and time management skills
• High level of numeracy and literacy skills

Additional Information

All employees enjoy a wide range of benefits including 100% medical and dental insurance, a 401k plan, 15 days paid vacation and a comprehensive social and events calendar. The basic salary for this role is $35k-$50k per annum (dependent on experience).