Customer Xperience Specialist

One10, LLC; Vernon Hills (IL); Hybrid; USD 19,000 - 33,000; Full time

Job summary

One10, LLC is seeking a Customer Xperience Specialist in Vernon Hills, IL for a hybrid, full-time role. The position focuses on registration data management for Travel & Events programs and acts as the primary contact for related departments.

Strong Cvent experience and client-facing reporting are essential. The role involves coordinating hotel blocks, attending to attendee inquiries, and traveling onsite when required to ensure flawless program execution.

Qualifications

• Experience owning the integrity of registration databases and ensuring accurate attendee data.
• Ability to train teams on registration platforms to improve overall Events Team understanding.
• Strong data handling skills for tracking hours, budgets, and billing for vendors.

Responsibilities

• Own and maintain registration data accuracy across program lifecycles.
• Provide Cvent training and user guidance to internal teams.
• Manage hotel room blocks, rooming lists, attrition, and related penalties.
• Answer attendee inquiries via phone and email within SLA.
• Prepare standard and custom client reports and support billing needs.
• Travel onsite to programs to support event operations as needed.

Skills

Registration management

Cvent

Data analysis

Customer service

Onsite event support

Tools

Cvent

Job description

## Customer Xperience SpecialistApply: Hybrid: Vernon Hills, Illinois: Full time: Posted 4 Days Ago: R100153# **About Us**At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. **Believe in Better Solutions:** We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity. **Believe in a Better You:** At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment. # **Job Description** Responsible for providing focused registration expertise and managing the fulfillment of registration data deliverables for One10’s Travel & Events programs. Manage program efficiencies in hours as well as client billing reports for vendors, buy in programs and activity expense collection. Act as the point of contact for other departments, providing Cvent training for a more universal Events Team understanding.# # **Job Description Details:** * Own and manage the integrity of the registration database information throughout the lifecycle of each program incorporating charges through Cvent for activities or buy in programs* Manage and communicate the financial health of the data management budget to actual hours throughout the lifecycle of each assigned program, communicating with management on resolution recommendations* Collaborate with various departments on registration qualification, database set up requirements and database technology support. Provide web site review and testing feedback* Act as a central point of contact within Travel & Events for registration throughout the lifecycle of each program* Manage hotel room block, rooming list, attrition and penalties, as well as maintain activity counts within the database and any special requests* Answer phone calls and manage emails from attendees on group programs within specific SLA* Maintain client reporting requirements, both standard and custom, utilizing IT services as needed* Actively participate in program briefings, debriefs and TD briefings.* Provide data management support during program operations including traveling onsite to program destination when applicable. Collaborate with program Travel Directors/ onsite team on participant changes* Provide final program reporting for all clients/programs as requested and needed for billing* Point of contact for Mobile App support and Customer Xperience* Assist management in developing consistent processes and actively identifying and communicating best practices* Perform other duties as assigned # **Additional Job Description Details** # # **Maximum Base Pay** 24.04 USD