Grocery Team Lead - Customer Experience & Training

3M HEALTHCARE; Goshen (IN); On-site; USD 30,000 - 36,000; Full time

Job summary

Meijer in Goshen, IN is seeking a customer-focused team member to ensure an outstanding shopping experience. You will support training, coach peers, and help with daily tasks to boost customer service and sales while upholding store standards.

Responsibilities include scheduling with leadership, monitoring product rotation, enforcing safety policies, and maintaining a welcoming, inclusive team environment. This role may involve lead duties in other departments as needed.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence to create repeat business.
• Ability to lift, carry, push, pull, bend, and twist while handling product.
• Experience executing plans.
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers, including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded, the area is maintained to Meijer standards, and team members have completed required trainings.
• Supporting training of new team members and cross‑training high potential talent, providing peer coaching on job responsibilities and standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improve customer service, store sales, and profitability.
• Ensuring freshness of products by closely monitoring the execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligned to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and handling cash when needed.
• Operating powered equipment, where applicable.
• Participating in period‑end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store.

Skills

Customer service

Communication

Team collaboration

Influence others

Problem solving

Retail experience

Job description

Meijer in Goshen, IN is seeking a customer-focused team member to ensure an outstanding shopping experience. You will support training, coach peers, and help with daily tasks to boost customer service and sales while upholding store standards.

Responsibilities include scheduling with leadership, monitoring product rotation, enforcing safety policies, and maintaining a welcoming, inclusive team environment. This role may involve lead duties in other departments as needed.