Grocery Night Service Lead: Customer Experience & Safety

Kroger Co.; Rome (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger Co. is seeking a dedicated team member to create an outstanding customer experience and maintain a safe, clean shopping environment.

You will assist the department manager in achieving sales and profit goals and uphold our Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities include helping customers, knowing product details, suggesting items, ensuring freshness, stocking and labeling merchandise, and following safety

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products sold within the department and store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Handle stress

Basic math

Effective communication

Job description

Kroger Co. is seeking a dedicated team member to create an outstanding customer experience and maintain a safe, clean shopping environment.

You will assist the department manager in achieving sales and profit goals and uphold our Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities include helping customers, knowing product details, suggesting items, ensuring freshness, stocking and labeling merchandise, and following safety