Grocery Lead — Lead, Coach & Elevate Customer Experience

Meijer Inc.; Georgetown Charter Township (MI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a dedicated team-lead at our Michigan store to drive operational excellence and exceptional customer experiences. You will guide daily tasks, mentor teammates, and partner with leadership to maintain high standards across service, safety, and store presentation.

You will train and empower staff, manage scheduling, and ensure compliance with policies. This role emphasizes inclusion, teamwork, and a commitment to community growth within a family-owned retail environment.

Qualifications

• Customer service passion and total engagement with customers and teammates.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking and problem solving.
• Ability to influence others and build rapport quickly.
• Ability to maintain customer confidence to encourage repeat business.
• Ability to lift/carry/push/pull/bend/twist while handling products.
• Experience executing plans and improving processes.
• Positive influence to support a strong team environment.
• Commitment to fostering an inclusive environment for teammates and vendors.

Responsibilities

• Engage peers to provide the best possible shopping experience for customers and an exceptional checkout experience.
• Communicate with team members and assign daily tasks.
• Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
• Assist in training new team members and cross-training high potential talent.
• Collaborate with leadership on department scheduling to boost engagement, service, and store profitability.
• Ensure product rotation and dating policies are followed to maintain freshness.
• Guide the team on food safety standards and safe operations.
• Oversee ordering, receiving, stocking, pricing, and product display where applicable.
• Foster Meijer culture, diversity, equity, and inclusion in daily work.
• Operate registers and cash handling when needed; operate powered equipment where applicable.
• Participate in inventories and support cross-department leadership when required.
• This role may serve as Lead in other departments as needed.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Retail experience

Creative thinking

Influencing others

Rapport building

Physical stamina

Planning/execution

Team collaboration

Inclusive environment

Job description

Meijer Inc. is seeking a dedicated team-lead at our Michigan store to drive operational excellence and exceptional customer experiences. You will guide daily tasks, mentor teammates, and partner with leadership to maintain high standards across service, safety, and store presentation.

You will train and empower staff, manage scheduling, and ensure compliance with policies. This role emphasizes inclusion, teamwork, and a commitment to community growth within a family-owned retail environment.