Grocery Lead: Elevate Customer Experience & Team Growth

Meijer Inc.; Hudsonville (MI); Hybrid; USD 42,000 - 63,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a Grocery Lead in Hudsonville, MI to oversee daily operations, guide staff, and ensure exceptional customer service. You will mentor teammates, manage schedules, and uphold Meijer standards for safety, freshness, and inventory control.

The role emphasizes leading a diverse team, driving sales, and maintaining an engaging shopping environment while adhering to company policies and training requirements.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.

Skills

Customer service

Communication

Leadership

Job description

Meijer is seeking a Grocery Lead in Hudsonville, MI to oversee daily operations, guide staff, and ensure exceptional customer service. You will mentor teammates, manage schedules, and uphold Meijer standards for safety, freshness, and inventory control.

The role emphasizes leading a diverse team, driving sales, and maintaining an engaging shopping environment while adhering to company policies and training requirements.