Grocery Dept Lead: Customer-First Operations Manager

Kroger Co.; Mesa (AZ); On-site; USD 47,000 - 64,000; Full time

Job summary

Kroger Co. in Mesa, AZ is seeking a department manager to lead the grocery department, drive exceptional customer service, and ensure safe, efficient operations.

The role requires managing associates, coordinating inventory, pricing, and promotions, with emphasis on food safety, budgets, and compliance with company policies. Strong communication and leadership are essential for daily store performance.

Qualifications

• Minimum management experience in a grocery or retail setting.
• Ability to train and develop associates and conduct performance reviews.
• Strong leadership and teamwork skills.

Responsibilities

• Direct and supervise all functions for the department.
• Oversee inventory control, CAO training, and pricing updates.
• Ensure food safety regulations and proper temperatures in cases and coolers.
• Support budget, P&L reviews, and expense control.
• Promote teamwork and communicate store, department, and job information.
• Respond to safety risks, theft, and emergencies with management.
• Understand store layout and product knowledge to assist customers.

Skills

Management experience

Leadership ability

Education

High School Diploma or GED

Job description

Kroger Co. in Mesa, AZ is seeking a department manager to lead the grocery department, drive exceptional customer service, and ensure safe, efficient operations.

The role requires managing associates, coordinating inventory, pricing, and promotions, with emphasis on food safety, budgets, and compliance with company policies. Strong communication and leadership are essential for daily store performance.