Grocery Department Leader: Elevate Customer Experience

Kroger Family of Companies; Miami (AZ); On-site; USD 52,000 - 82,000; Full time

Job summary

Kroger Family of Companies seeks an energetic department leader to oversee grocery operations and deliver exceptional customer service. You will manage inventory, supervise staff, and coordinate promotions while ensuring compliance with safety and company policies.

The role emphasizes budgeting, scheduling, and collaboration with store management to drive sales and store goals. On-site work at a Kroger location, with a focus on customer experience and operational excellence.

Qualifications

• High School Diploma or GED
• Any management experience

Responsibilities

• Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
• Plan, organize and supervise the inventory process
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
• Monitor and control expenses for the department
• Stay current with present, future, seasonal and special ads
• Implement the period promotional plan for the department
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Create and execute sales promotions in partnership with store management
• Understand the store’s layout and be able to locate products
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Adhere to all local, state and federal laws, and company guidelines
• Train and develop associates on performance of their job and participate in the performance appraisal process
• Develop adequate scheduling to manage customer volume throughout hours of operation
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Communicate company, department, and job specific information to associates
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Team leadership

Inventory management

Budgeting

CAO / inventory systems

Education

High School Diploma or GED

Management experience

Tools

CAO (Computer Assisted Ordering)

Job description

Kroger Family of Companies seeks an energetic department leader to oversee grocery operations and deliver exceptional customer service. You will manage inventory, supervise staff, and coordinate promotions while ensuring compliance with safety and company policies.

The role emphasizes budgeting, scheduling, and collaboration with store management to drive sales and store goals. On-site work at a Kroger location, with a focus on customer experience and operational excellence.