Night Grocery Dept Lead: Elevate Customer Experience

Kroger; Green Bay (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Kroger is seeking a department leader to create an outstanding customer experience and supervise all department duties in a fast-paced grocery environment. This role emphasizes safety, integrity, and teamwork while delivering excellent service.

You will manage scheduling, training, budgeting support, and performance reviews, ensuring compliance with regulations and company policies. Strong communication and leadership are essential to succeed in this role.

Qualifications

• Effective communication skills are required.
• Knowledge of basic math is needed for accurate transactions and reporting.
• Ability to handle stressful situations while maintaining customer service quality.

Responsibilities

• Promote trust and respect among associates.
• Communicate information about company, department, and jobs to associates.
• Collaborate with associates and promote teamwork to meet store goals.
• Establish performance goals for the department and empower staff to meet targets.
• Develop scheduling to manage customer volume during hours of operation.
• Train and develop associates and participate in performance appraisals.
• Adhere to all laws and company guidelines, ensure product knowledge, and respond to customer questions.

Skills

Effective communication

Basic math

Stress management

Education

High school education or equivalent

Management experience preferred

Grocery experience

Retail experience

Job description

Kroger is seeking a department leader to create an outstanding customer experience and supervise all department duties in a fast-paced grocery environment. This role emphasizes safety, integrity, and teamwork while delivering excellent service.

You will manage scheduling, training, budgeting support, and performance reviews, ensuring compliance with regulations and company policies. Strong communication and leadership are essential to succeed in this role.