Grocery Department Lead & Team Coach

Mariano's; Lombard (IL); On-site; USD 36,000 - 60,000; Full time

Job summary

Mariano's is seeking a Grocery Supervisor to plan, organize, train and direct Grocery Clerks while maintaining high standards of customer service and store performance. The role models the company values and drives efficient operations across merchandising, pricing, and safety protocols.

The position requires weekend and holiday availability, strong communication, and the ability to manage workload, multi-task, and make quick, intelligent decisions in a fast-paced retail environment.

Qualifications

• Requires effective written and verbal communication skills.
• Demonstrates aptitude to manage people and organize workloads.
• Ability to multi-task, set priorities and present information professionally.
• Able to work with all levels of the organization and take initiative.

Responsibilities

• Organize work, train and schedule associates to provide prompt courteous service.
• Respond to customer or associate comments, complaints, requests, and questions with tact and professionalism.
• Use Computer Assisted Ordering to manage merchandise quantities and balance on hand.
• Price and display merchandise; ensure proper signage, rotation, freshness, quantity and space.
• Engage with associates on merchandising techniques and promotions.
• Implement company programs and maintain a harassment-free work environment.
• Provide input on department budgets, goals and results to maximize sales and profits.
• Communicate with customers and associates to create a positive impression.
• Maintain equipment, facilities, and sanitation standards.
• Keep department temperature logs accurate across shifts.
• Assist on inventories, store resets, remodels, and promotions.
• Supervise and coach direct reports; conduct performance reviews and provide feedback.

Skills

Communication skills

People management

Multi-tasking

Professional presentation

Team leadership

Department operations

Stress management

Production & merchandising

Tools

Power machinery

Job description

Mariano's is seeking a Grocery Supervisor to plan, organize, train and direct Grocery Clerks while maintaining high standards of customer service and store performance. The role models the company values and drives efficient operations across merchandising, pricing, and safety protocols.

The position requires weekend and holiday availability, strong communication, and the ability to manage workload, multi-task, and make quick, intelligent decisions in a fast-paced retail environment.