Bakery Lead Clerk: Backup Manager & Ops Pro

Mariano's; Hoffman Estates (IL); On-site; USD 36,000 - 56,000; Full time

Job summary

Mariano's is seeking a dependable associate to back up the department manager in their absence and oversee daily operations. You will master SOPs covering merchandising, ordering, scheduling, and customer service while contributing to profit and people development.

Demonstrating Mariano's core values—respect, honesty, integrity, diversity, inclusion and safety—you will ensure staffing, safety, and excellent service across shifts and locations as needed.

Qualifications

• High school diploma or GED and 1+ years of retail experience or equivalent.
• Effective interpersonal and customer service skills.
• Friendly, approachable and outgoing demeanor; team player.
• Sound judgement and decision making skills.
• Strong math skills for discounts, proportions and percentages.
• Basic algebra and geometry for measurements and calculations.
• Ability to read and interpret manuals and documents.
• Good oral and written communication; ability to speak to groups.
• Encourage teamwork and provide excellent customer service.
• Ensure proper staffing for service levels and labor use.
• Operate department equipment per guidelines and SOPs.
• Communicate effectively with customers and handle questions promptly.
• Adhere to opening/closing procedures and SOPs; maintain SOP compliance.
• Adhere to storage, dating, and product handling SOPs.
• Manage price changes and in-store transfers in absence of manager.
• Remove unsellable product; follow merchandising guidelines.
• Monitor product temperatures; ensure freshness and portion control.
• Oversee receiving procedures and stocking; follow policies.
• Comply with food safety, sanitation, and safety regulations.
• Maintain ability to work all shifts and be flexible to relocate.

Responsibilities

• Backup the department manager and oversee the department in the manager's absence.
• Master SOPs including merchandising, order guides, scheduling, profit contribution, people development and customer service.
• Demonstrate Mariano's core values of respect, honesty, integrity, diversity, inclusion and safety.

Skills

High school diploma

Retail experience

Interpersonal skills

Customer service

Judgement/decision making

Mathematical skills

Algebra & geometry basics

Reading/comprehension

Communication skills

Group communication

Teamwork encouragement

Customer service excellence

Staffing & labor utilization

Operate equipment (pricing gun, knives

Effective customer communication

Follow SOPs

Storage & dating SOPs

Merchandising guidelines

Product temperature control

Product portion control

Receiving procedures

Stocking duties

Food safety & sanitation

Flexibility to shifts/location

Job description

Mariano's is seeking a dependable associate to back up the department manager in their absence and oversee daily operations. You will master SOPs covering merchandising, ordering, scheduling, and customer service while contributing to profit and people development.

Demonstrating Mariano's core values—respect, honesty, integrity, diversity, inclusion and safety—you will ensure staffing, safety, and excellent service across shifts and locations as needed.