Grocery Department Lead — Customer Experience & Ops

Kroger; Chesapeake (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

Kroger in Chesapeake, VA is seeking a dedicated department supervisor to lead grocery operations, ensuring exceptional customer service and safe, clean environments. You will direct daily department functions, manage scheduling, and drive promotions in partnership with store management.

The role emphasizes strong communication, team collaboration, and adherence to policies while guiding associates to meet targets and deliver excellent service to customers.

Qualifications

• Clear communication with team and customers.
• Comfort with basic math for cash handling and reporting.
• Ability to stay calm and perform under pressure during peak hours.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs..
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Basic math

Manage stress

Education

High school diploma or equivalent

Job description

Kroger in Chesapeake, VA is seeking a dedicated department supervisor to lead grocery operations, ensuring exceptional customer service and safe, clean environments. You will direct daily department functions, manage scheduling, and drive promotions in partnership with store management.

The role emphasizes strong communication, team collaboration, and adherence to policies while guiding associates to meet targets and deliver excellent service to customers.