Drug/GM Dept Lead - Customer Experience

Kroger; Chesapeake (VA); On-site; USD 48,000 - 72,000; Full time

Job summary

Kroger in Chesapeake, VA is seeking a Drug/GM Department Manager to lead day-to-day drug and general merchandise operations, ensure safe, clean store conditions, and drive sales and profit goals. This role oversees the Drug/GM department, directs staffing, and supports day-to-day operations to deliver outstanding customer experiences.

You will supervise scheduling, train associates, maintain QA standards, and champion the Customer 1st strategy while upholding Kroger’s values of respect, honesty,

Qualifications

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills
• High School Diploma or GED

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store; promote trust and respect among associates
• Communicate company, department, and job specific information to associates; collaborate with associates and promote teamwork to help achieve company/store goals; promote Our Brands to customers
• Develop adequate scheduling to manage customer volume during hours of operation
• Develop associates on performance of their job and participate in the performance appraisal process; establish performance goals for department and empower associates to meet goals
• Adhere to all local, state and federal laws, and company guidelines
• Create an environment that enables customers to feel welcome and appreciated by answering customer questions
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; inform customers of Drug/GM specials
• Develop and implement a department business plan to achieve desired results; monitor and control expenses for the department
• Understand the store's layout and be able to locate products; create and execute sales promotions
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect Drug/GM
• Implement the period promotional plan for the department; stay current with present, future, seasonal and special ads
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents; report all safety risks, or issues, and illegal activity, including robbery, theft or fraud to store management
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job description

Kroger in Chesapeake, VA is seeking a Drug/GM Department Manager to lead day-to-day drug and general merchandise operations, ensure safe, clean store conditions, and drive sales and profit goals. This role oversees the Drug/GM department, directs staffing, and supports day-to-day operations to deliver outstanding customer experiences.

You will supervise scheduling, train associates, maintain QA standards, and champion the Customer 1st strategy while upholding Kroger’s values of respect, honesty,