Grocery Department Lead & Team Coach

Kroger; Mechanicsville (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger in Mechanicsville, VA is seeking an Assistant Department Manager for the Grocery Department. The role involves planning, staffing, training and directing associates to ensure excellent customer service and store performance.

Responsibilities include organizing work, responding to inquiries, managing CAO orders, merchandising, pricing and ensuring compliance with policies. Strong communication and ability to handle stress are essential.

Qualifications

• Excellent written and oral communication skills.
• Ability to make quick, informed decisions in a fast-paced environment.
• Experience in production and customer service aspects of grocery operations.
• Familiar with merchandising and promotional activities.

Responsibilities

• Assist Department Manager in organizing work and scheduling associates to deliver prompt, courteous service.
• Respond to customer and associate comments, complaints, requests, accidents, and questions professionally.
• Use CAO to manage ordering quantities and balance on hand.

Skills

Communication skills

Decision making

Stress management

Customer service

Tools

CAO

Job description

Kroger in Mechanicsville, VA is seeking an Assistant Department Manager for the Grocery Department. The role involves planning, staffing, training and directing associates to ensure excellent customer service and store performance.

Responsibilities include organizing work, responding to inquiries, managing CAO orders, merchandising, pricing and ensuring compliance with policies. Strong communication and ability to handle stress are essential.