Grocery Department Supervisor - Customer Experience & Ops

Kroger; Parker (CO); On-site; USD 42,000 - 66,000; Full time

Job summary

Kroger is seeking an experienced department manager to lead grocery operations and deliver exceptional customer service. The role emphasizes creating a safe, clean environment and guiding associates to achieve store goals.

Responsibilities include staffing, training, scheduling, budgeting, and ensuring compliance with safety and food handling standards. A strong background in grocery/retail is preferred.

Qualifications

• Strong communication skills and basic math knowledge are required.
• Ability to handle stressful situations with composure.
• Experience in grocery/retail environments is preferred.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job information to associates.
• Collaborate with associates and promote teamwork to meet goals.
• Set department performance goals and empower staff to meet/exceed targets.
• Develop scheduling to manage customer volume during hours of operation.
• Train associates and participate in performance reviews.
• Adhere to all laws and company guidelines.
• Know products and respond to customer questions.

Skills

Effective communication

Basic math

Stress management

Education

High school education or equivalent

Job description

Kroger is seeking an experienced department manager to lead grocery operations and deliver exceptional customer service. The role emphasizes creating a safe, clean environment and guiding associates to achieve store goals.

Responsibilities include staffing, training, scheduling, budgeting, and ensuring compliance with safety and food handling standards. A strong background in grocery/retail is preferred.