Grocery Customer Experience Specialist

Kroger Family of Companies; Johnson Place (WV); On-site; USD 24,000 - 32,000; Full time

Job summary

Kroger Family of Companies is hiring a customer-focused associate to join our store team in West Virginia. You will assist customers, stock shelves, and maintain a clean, safe environment while supporting department managers to reach sales goals.

We emphasize respectful, honest, and safe service with adherence to safety policies. Qualifications include calm handling of stressful situations, strong communication, and basic math skills; retail experience is preferred.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and valued by answering questions.
• Know products in the department and respond with helpful suggestions.
• Offer product samples to help customers discover items.
• Inform customers of specials and promotions.
• Provide fresh products and ensure ordering accuracy.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Maintain a positive attitude and stay current with ads.
• Adhere to safety regulations and ensure correct temperatures in cases and coolers.

Skills

Stress management

Communication

Basic math

Job description

Kroger Family of Companies is hiring a customer-focused associate to join our store team in West Virginia. You will assist customers, stock shelves, and maintain a clean, safe environment while supporting department managers to reach sales goals.

We emphasize respectful, honest, and safe service with adherence to safety policies. Qualifications include calm handling of stressful situations, strong communication, and basic math skills; retail experience is preferred.