Grocery Customer Experience Specialist

The Kroger Co.; English (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

The Kroger Co. is seeking a Grocery Clerk in Indiana to deliver outstanding customer service and maintain a safe, clean store environment.

You will assist the department manager in reaching sales and profit goals and ensure quality standards are met, while embracing the Customer 1st strategy and supporting associates. You will help customers with product questions, stock shelves, process ad specials, and uphold safety and temperature controls to keep products fresh and inventory accurate.

Qualifications

• Customer service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Responsibilities

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

Skills

Customer Service

Effective Communication

Basic Math

Job description

The Kroger Co. is seeking a Grocery Clerk in Indiana to deliver outstanding customer service and maintain a safe, clean store environment.

You will assist the department manager in reaching sales and profit goals and ensure quality standards are met, while embracing the Customer 1st strategy and supporting associates. You will help customers with product questions, stock shelves, process ad specials, and uphold safety and temperature controls to keep products fresh and inventory accurate.