Grocery Customer Experience Associate

The Kroger Co.; Columbus (IN); On-site; USD 28,000 - 38,000; Full time

Job summary

The Kroger Co. in Columbus, IN is seeking a friendly Grocery Clerk to deliver outstanding customer service, stock shelves, check freshness, and help maintain a clean, safe store environment.

You will inform customers about specials, suggest items, respond to questions, tag and label merchandise, and follow safety guidelines to ensure a welcoming shopping experience for every guest.

The role requires teamwork, honesty, and a positive attitude in a fast-paced department.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Responsibilities

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Grocery Clerk provides customers with fresh and non-perishable grocery products that they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer Service

Effective communication

Basic math

Job description

The Kroger Co. in Columbus, IN is seeking a friendly Grocery Clerk to deliver outstanding customer service, stock shelves, check freshness, and help maintain a clean, safe store environment.

You will inform customers about specials, suggest items, respond to questions, tag and label merchandise, and follow safety guidelines to ensure a welcoming shopping experience for every guest.

The role requires teamwork, honesty, and a positive attitude in a fast-paced department.