Grocery Customer Experience Associate

The Kroger Co.; Wauwatosa (WI); On-site; USD 15,000 - 21,000; Full time

Job summary

The Kroger Co. is seeking a Grocery Clerk to deliver exceptional customer service and maintain a safe, clean store environment. You will assist customers, support the department manager in meeting sales goals, and uphold quality standards and company values.

You will help customers discover items, inform them about specials, ensure product freshness, stock shelves, and follow safety procedures. The role requires teamwork and the ability to work in a fast-paced environment.

Qualifications

• Customer service-focused approach essential.
• Clear communication with customers and team members.
• Ability to perform basic arithmetic for transactions and inventory.

Responsibilities

• Assist customers in finding products and answering questions.
• Inform customers about specials and recommend items to match needs.
• Check product quality and sell-by dates to ensure freshness.
• Provide customers with both fresh and non-perishable groceries as ordered.
• Label, stock, and inventory department merchandise.
• Maintain safety and cleanliness according to policies.
• Report discrepancies in ordering/shipping to the manager.
• Stay informed about current ads and promotions.

Skills

Customer Service skills

Effective communication skills

Basic math

Job description

The Kroger Co. is seeking a Grocery Clerk to deliver exceptional customer service and maintain a safe, clean store environment. You will assist customers, support the department manager in meeting sales goals, and uphold quality standards and company values.

You will help customers discover items, inform them about specials, ensure product freshness, stock shelves, and follow safety procedures. The role requires teamwork and the ability to work in a fast-paced environment.