Grocery Clerk (Full - Time)

La Montañita Co-op; Santa Fe, Northern (NM, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

La Montañita Co-op in Santa Fe seeks a Grocery Clerk to deliver excellent customer service, maintain clean and safe displays, and assist with merchandising and stocking. You will greet customers, process products accurately, and support department sanitation while ensuring compliance with safety guidelines.

The role emphasizes upholding product freshness, proper labeling, and collaborative work with other teams to create a welcoming shopping environment for all customers.

Qualifications

• Customer service and engagement throughout the shopping experience.
• Food safety knowledge and certification; willing to obtain if not current.
• Basic math skills for counting, addition, subtraction, and pricing.
• Adherence to safety, regulatory and wellness guidelines, PPE required.
• Strong interpersonal and conflict-resolution abilities.
• Upholds integrity, ethics, professionalism and confidentiality.
• Able to identify and solve problems promptly.
• Calm, adaptable demeanor during changes in work environment.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.

Responsibilities

• Provide excellent customer service and greet customers warmly.
• Assist in processing, packaging, stocking and merchandising products.
• Maintain cleanliness, safety, and appealing product displays.
• Assist in inventory counts and department upkeep as needed.
• Follow procedures for pricing, labeling and dating of products.
• Support other departments with sanitation and safety when required.
• Prioritize prep work and fast, accurate service during peak times.
• Identify unsafe conditions and report to management.
• Adhere to all La Montañita Food Cooperative regulations and standards.

Skills

Customer service

Food safety

Math basics

Safety awareness

Interpersonal skills

Integrity

Problem solving

Adaptability

Reliable

Team player

Job description

Description

The Grocery Clerk is first and foremost responsible for customer relations and satisfaction. The Grocery Clerk is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all Grocery processing (preparing, packaging and merchandising), sanitation, safety, and stocking procedures on all products while removing expired products from displays. Most importantly, the Grocery Clerk will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Consistently replenishes products to ensure freshness and visibility.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Prioritizes time to ensure that prep work, stocking, cleaning, and customer service are handled efficiently.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Practices preventive maintenance by properly inspecting equipment and notify appropriate department or store team leader of any items in need of repair.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.

Requirements

ATTRIBUTES AND QUALIFICATIONS:

• Customer service skills (able to complete the full customer service cycle).
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.