Deli Clerk

La-Montanita-Food-Cooperative; New Mexico; On-site; USD 17,000 - 22,000; Full time

Job summary

La Montañita Food Cooperative in New Mexico is seeking a Deli Clerk who puts customer relations and satisfaction first. You will handle deli processing, sanitation, stocking, merchandising, and ensure product freshness and compliance with safety standards.

Greet customers, respond to questions, and provide helpful, respectful service while maintaining cleanliness and organization throughout the department. Teamwork, reliability, and adherence to PPE and safety guidelines are essential.

Qualifications

• Customer service cycle experience.
• Food safety certification; can obtain within 1 month.
• Knowledge of basic math.
• Follow safety, PPE and wellness guidelines.
• Strong interpersonal and conflict-resolution skills.
• Integrity, professionalism and confidentiality.
• Able to identify and resolve problems quickly.
• Adapt to changes with calm, professional demeanor.
• Dependable, reliable and self-motivated.
• Ability to work with diverse groups.
• Excellent prioritization and multi-tasking.

Responsibilities

• Process deli orders, receive shipments, and merchandise according to standards.
• Replenish products to ensure freshness and visibility.
• Respond to customer inquiries and provide friendly, helpful service.
• Maintain cleanliness, safety, and sanitation in the deli area.
• Remove expired products and assist with stocking and labeling.
• Assist with inventory counts and department duties as needed.
• Follow opening/closing procedures and uphold ServSafe standards.

Skills

Customer service

Food safety certification

Math basics

Safety & PPE adherence

Interpersonal skills

Integrity & confidentiality

Problem solving

Adaptability

Dependability

Teamwork

Multitasking

Job description

Description

The Deli Clerk is first and foremost responsible for customer relations and satisfaction. The Deli Clerk is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all deli processing (cutting, packaging and merchandising), sanitation, safety, and stocking procedures on all products while removing expired products from displays. Most importantly, the Deli Clerk will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Consistently replenishes products to ensure freshness and visibility.
• Maintains a working knowledge of all deli as well as non-deli items throughout the store to respond to customers to ensure they get the products they want and need.
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• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Prioritizes time to ensure that prep work, stocking, cleaning, and customer service are handled efficiently.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.
• Follows proper procedures for opening and closing.
• Maintains and updates as needed ServSafe® certification.

Requirements

ATTRIBUTES AND QUALIFICATIONS:

• Customer service skills (able to complete the full customer service cycle).
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.
• Excellent ability to prioritize and multi-task with attention to detail.