Bulk Clerk

La-Montanita-Food-Cooperative; Santa Fe (NM); On-site; USD 28,000 - 40,000; Full time

Job summary

La Montañita Food Cooperative in Santa Fe seeks a Bulk Clerk to deliver outstanding customer service while handling bulk products, merchandising, packing, labeling and stock rotation. You will help maintain cleanliness, safety and appeal of the department and assist other areas as needed.

The role emphasizes welcoming customers, answering product questions, ensuring accurate pricing, dating and packaging, and supporting inventory counts and store-wide cleaning.

Qualifications

• Customer service cycle knowledge.
• Ability to count, add and subtract.
• Adherence to safety, PPE, and wellness guidelines.
• Ability to multitask and maintain accuracy.

Responsibilities

• Process bulk orders, merchandising, labeling, pricing, and sanitation.
• Replenish and rotate bulk products to ensure freshness.
• Assist customers by answering questions and providing product information.
• Follow procedures for opening/closing, inventory counts, and loss prevention.
• Maintain cleanliness and safety within the department and store-wide when needed.

Skills

Customer service

Math basics

Conflict resolution

Integrity

Teamwork

Attention to detail

Education

Food safety certification

Job description

Description

The Bulk Clerk is first and foremost responsible for customer relations and satisfaction. The Bulk Clerk is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all Bulk processing (preparing, packaging and merchandising), sanitation, safety, and stocking procedures on all products while removing expired products from displays. Most importantly, the Bulk Clerk will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Orders, receives, and merchandises bulk products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Consistently replenishes products to ensure freshness and visibility.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Helps customers make product selections by answering questions and providing information about items.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.
• Follows proper procedures for opening and closing.

Requirements

ATTRIBUTES AND QUALIFICATIONS:

• Customer service skills (able to complete the full customer service cycle).
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.
• Excellent ability to prioritize and multi-task with attention to detail.