Grocery Clerk (Full - Time)

La-Montanita-Food-Cooperative; Santa Fe (NM); On-site; USD 27,000 - 35,000; Full time

Job summary

La Montañita Food Cooperative is hiring a Grocery Clerk responsible for customer relations, stocking, merchandising, and maintaining cleanliness and safety in the department.

You will greet customers, provide helpful service, and assist with inventory, labeling, and pricing while ensuring compliance with safety guidelines and store policies.

Qualifications

• Customer service skills (able to complete the full customer service cycle).
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and wellness guidelines.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal with changes in the work environment with a calm professional demeanor.

Responsibilities

• Orders, receives, and merchandises products following guidelines for merchandising, rotation, sanitation, pricing, and quality standards.
• Consistently replenishes products to ensure freshness and visibility.
• Accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follow department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Ensure accurate and sanitary product processing, packaging, labeling, dating, and pricing per procedures.
• Prioritize time to ensure prep work, stocking, cleaning and customer service are handled efficiently.
• Create and maintain an environment where customers feel welcome by providing excellent customer service.
• Assist in inventory counts, storewide cleaning, and other projects as needed.
• Reinforce safety by complying with safety procedures and addressing unsafe conditions.

Skills

Customer service

Math proficiency

Safety compliance

Interpersonal skills

Conflict resolution

Integrity

Problem solving

Adaptability

Dependability

Teamwork

Education

Food safety certification

Job description

Description

The Grocery Clerk is first and foremost responsible for customer relations and satisfaction. The Grocery Clerk is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all Grocery processing (preparing, packaging and merchandising), sanitation, safety, and stocking procedures on all products while removing expired products from displays. Most importantly, the Grocery Clerk will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Consistently replenishes products to ensure freshness and visibility.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Prioritizes time to ensure that prep work, stocking, cleaning, and customer service are handled efficiently.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Practices preventive maintenance by properly inspecting equipment and notify appropriate department or store team leader of any items in need of repair.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation, and weights and measures are being adhered to and met.

Requirements

ATTRIBUTES AND QUALIFICATIONS:

• Customer service skills (able to complete the full customer service cycle).
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.