Bulk Clerk

La Montañita Co-op; Santa Fe, Northern (NM, KY); Hybrid; USD 24,000 - 30,000; Full time

Job summary

La Montañita Co-op in Santa Fe seeks a Bulk Clerk who prioritizes customer relations and satisfaction while keeping the bulk department clean, safe, and appealing. You will manage bulk processing, sanitation, stocking, labeling, and merchandising to ensure freshness and accurate pricing.

Greet customers, answer questions, and provide helpful, respectful service. You may assist other departments and participate in inventory and store-wide cleaning as needed.

Qualifications

• Customer service skills to complete the full service cycle.
• Food safety certification; if not certified, able to obtain within 1 month.
• Basic math literacy (counting, addition, subtraction).
• Ability to follow safety and wellness guidelines and wear PPE as required.
• Good interpersonal and conflict-resolution skills.
• Integrity, professionalism and confidentiality.

Responsibilities

• Handle bulk processing: preparation, packaging and merchandising.
• Replenish products to ensure freshness and visibility.
• Label, date, price, and stock displays and inventories.
• Assist customers by answering questions and providing product information.
• Maintain sanitary, safe department and follow safety procedures.

Skills

Customer service

Attention to detail

Food safety knowledge

Teamwork

Job description

Description

The Bulk Clerk is first and foremost responsible for customer relations and satisfaction. The Bulk Clerk is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all Bulk processing (preparing, packaging and merchandising), sanitation, safety, and stocking procedures on all products while removing expired products from displays. Most importantly, the Bulk Clerk will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Orders, receives, and merchandises bulk products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Consistently replenishes products to ensure freshness and visibility.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Helps customers make product selections by answering questions and providing information about items.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.
• Follows proper procedures for opening and closing.

Requirements

ATTRIBUTES AND QUALIFICATIONS:

• Customer service skills (able to complete the full customer service cycle).
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.
• Excellent ability to prioritize and multi-task with attention to detail.