Grocery Clerk

La Montañita Co-op; Albuquerque, Northern (NM, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

La Montañita Co-op in Albuquerque seeks a friendly Grocery Clerk focused on customer relations and satisfaction. You greet shoppers, answer questions, and provide respectful, helpful service to ensure a welcoming experience in the store.

Daily duties include merchandising, stocking, labeling, and processing groceries, while maintaining cleanliness, safety, and freshness. You help other departments as needed and support inventory counts and general store upkeep.

Qualifications

• Customer service experience or training preferred.
• Knowledge of basic math and POS transactions helpful.
• Ability to follow safety, sanitation, and wellness guidelines.
• Ability to work with a diverse group of people.
• Reliable and punctual with a professional demeanor.

Responsibilities

• Greet customers and provide helpful, respectful service.
• Replenish/stock products to ensure freshness and visibility.
• Process, package, label, and price groceries.
• Assist with inventory counts and store cleanliness.
• Support other departments as needed and reinforce safety procedures.

Skills

Customer service

Safety awareness

Math basics

Interpersonal skills

Integrity

Problem solving

Adaptability

Dependability

Teamwork

Diversity sensitivity

Job description

Description

The Grocery Clerk is first and foremost responsible for customer relations and satisfaction. The Grocery Clerk is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all Grocery processing (preparing, packaging and merchandising), sanitation, safety, and stocking procedures on all products while removing expired products from displays. Most importantly, the Grocery Clerk will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service.

SOME FUNCTIONS AND RESPONSIBILITIES:

• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Consistently replenishes products to ensure freshness and visibility.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Prioritizes time to ensure that prep work, stocking, cleaning, and customer service are handled efficiently.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Practices preventive maintenance by properly inspecting equipment and notify appropriate department or store team leader of any items in need of repair.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.

Requirements

ATTRIBUTES & QUALIFICATIONS

• Customer service skills (able to complete the full customer service cycle).
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.