Dairy/Frozen Assistant Department Team Leader

Paylocity; Santa Fe (NM); On-site; USD 40,000 - 55,000; Full time

Job summary

La Montañita Food Cooperative in Santa Fe is seeking a Dairy/Frozen Assistant Department Team Leader to oversee operations in the absence of the Center Store Department Team Leader. You will help ensure an excellent customer experience by offering high quality dairy, frozen, and related products and knowledge to customers.

The role emphasizes training new hires, maintaining safety, pricing, merchandising, and accurate product state.

Qualifications

• Requires HS diploma or GED.
• Experience in customer service and retail operations.

Responsibilities

• Oversee department operations in the absence of the Center Store DTL.
• Ensure excellent customer service and knowledge in Dairy/Frozen products.
• Train and develop team members; ensure proper onboarding.

Skills

Customer service

Grocery knowledge

Product knowledge

Interpersonal skills

Training/mentoring

Multi-tasking

Mathematical skills

Computer literacy (email, MS Office)

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Description

The Dairy/Frozen Assistant Department Team Leader (ADTL) is responsible for overseeing and directing all aspects of the Dairy/Frozen department operations in the absence of and per the direction of the Center Store Department Team Leader. The Dairy/Frozen Assistant Department Team Leader (ADTL) is responsible for ensuring an excellent experience for customers in the Dairy/Frozen Area. This customer experiences revolves around providing high quality products and service selections, in-depth knowledge of products and tends and consistently providing excellent customer service.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Under the direction of the Center Store DTL, ensures the department operates effectively and efficiently; facilitates day-to-day operation and guarantees performance standards are met and that team members consistently work towards their ideal and peak performance.


• Models behaviors that support the values, through supportive and participatory leadership, promoting cooperation, team building, and motivating team members to achieve goals.


• Helps create and facilitates trainings for team members that enhance and build upon their skills, knowledge and abilities.


• Ensures new hires are trained appropriately and effectively.


• Supports the security and safety protocols and establishes strong departmental control measures.


• Orders, receives, and merchandises grocery, bulk, frozen and dairy products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.


• Maintains a working knowledge of all department products as well as items throughout the store to respond to customers to ensure they get the products they want and need.


• Adequately and consistently accepts, orders, receives, prepares, packages, labels, displays, stocks, and replenishes floor stock and inventory merchandise.


• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.


• Maintains accurate and attractive signage within the department.


• Keeps the department orderly and clean.


• Helps customers make product selections by answering questions and providing information about all items.


• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.


• Prioritizes time to ensure that prep work, stocking, cleaning, and customer service are handled efficiently.


• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.


• Assists in inventory counts, storewide cleaning, and other projects as needed.


• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.


• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.


• Maintains presentation and quality standards in the department.


• Follow proper procedures for opening and closing.

Requirements

REQUIRED QUALIFICATIONS & ATTRIBUTES

• High School diploma or GED.


• Minimum of three (3) years’ previous Customer service skills (able to complete the full customer service cycle).


• Minimum of two (2) years’ previous experience with Grocery, Bulk, Diary and/or Frozen items.


• Knowledge of products, buying, pricing, merchandising, and inventory management.


• Excellent interpersonal, motivational, team building, and customer relationship skills.


• Capable of teaching others positively and constructively.


• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.


• Food safety certification. If not currently certified, will commit to completing certification within 1 month.


• Experience with email, Microsoft Office, and operations-related applications.


• Demonstrates excellent interpersonal and communication (oral and written) skills and able to communicate with individuals of diverse backgrounds and experiences.


• Ability to adhere and follow safety, regulatory and Grocery guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.


• Able to act with integrity, ethically, professionalism, and confidentiality.


• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.


• Able to work with a diverse group of people.


• Excellent ability to prioritize and multi-task with attention to detail.


• Professional appearance and manner.