Front End Coordinator

La-Montanita-Food-Cooperative; Santa Fe (NM); On-site; USD 18,000 - 23,000; Full time

Job summary

La Montañita Food Cooperative in Santa Fe, NM, seeks a Front End Coordinator (Lead Clerk) to deliver outstanding customer experiences at checkout, handle cash procedures, and support store operations. You will greet customers, answer questions about products and memberships, assist with returns, and help maintain a clean, safe, and welcoming sales floor while training team members.

The role requires at least two years cashiering experience, strong communication, integrity, and the ability to

Qualifications

• Minimum of two (2) years cashiering experience.
• Strong customer service skills and ability to complete the full customer service cycle.
• Effective communication skills in a fast-paced environment.
• Ability to train or mentor others positively and constructively.
• Basic math skills (counting, addition, subtraction).
• Adheres to safety, regulatory, and Front End guidelines; uses PPE as required.
• Good interpersonal and conflict resolution skills.
• Works with integrity, professionalism, and confidentiality.

Responsibilities

• Provide prompt, friendly, and courteous service at the checkout in a professional manner.
• Handle all transactions accurately, give correct change, and enter departments/prices correctly.
• Maintain knowledge of PLUs and register procedures.
• Assist customers with packing and special order pickups as needed.
• Answer questions and provide information about items and memberships.
• Maintain cleanliness and safety of the sales floor and restrooms.
• Assist with inventory counts and store projects as needed.
• Address customer complaints and questions per procedures and guidelines.

Skills

Cashier experience

Customer service

Communication

Mentoring

Math basics

Safety compliance

Interpersonal skills

Integrity

Problem solving

Adaptability

Dependable

Team player

Prioritization

Professional appearance

Job description

Description

The Front End Coordinator (Lead Clerk) is responsible ensuring an excellent experience for customers through efficient and accurate customer check-out, proper cash handling, and consistently exceptional customer service. The Front End Coordinator (Lead Clerk) will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service throughout the check-out process and information on products and services offered at La Montañita Food Cooperative. This position will be responsible for handling returns, refunds, paid-outs and ensuring team members are adhering to procedures and guidelines related to the cash handling. The Front End Coordinator (Lead Clerk) is accountable for addressing customer complaints, questions and providing information on memberships and any other project initiative within the store. The Front End Coordinator (Lead Clerk) is also responsible for ensuring the department area maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions).

SOME FUNCTIONS AND RESPONSIBILITIES:

• Models, provides, and ensures customers receive prompt, friendly and courteous services in a professional manner.
• Handles all transactions accurately including giving correct change, entering correct departments and prices, and appropriately handling all transactions.
• Maintains a working knowledge of all PLUs and register procedures.
• Loads customer purchases into bags with efficiency and care and may at times assist customers in transporting purchases.
• Assists customers with special order pickups.
• Helps customers make product selections by answering questions and providing information about items.
• Maintains cleanliness of the sales floor, customer restrooms, and grounds at the direction of Front End management.
• Checks prices, cleans spills, restocks items, and performs other duties as needed.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Practices preventive maintenance by properly inspecting equipment and notify appropriate department or store team leader of any items in need of repair.
• Follows proper procedures for opening and closing.
• As needed - Assists with picking, packing and preparing customer orders for pickup or delivery. Ensuring accuracy, organization and verification of products ordered.
• Addresses and resolves customer complaints and questions in accordance with procedures and guidelines.
• Notifies the department management promptly of department team member performance concerns or potential policy violations.
• Serves and acts a role model, provides, and ensures customers receive prompt, friendly and courteous service in a professional manner.

Requirements

REQUIRMENTS

ATTRIBUTES & QUALIFICATIONS

• Minimum of two (2) years cashiering (operating a register/returns/refunds) experience.
• Customer service skills (able to complete the full customer service cycle).
• Effective communication skills
• Capable of teaching others positively and constructively.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and Front End guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.
• Strong team player, friendly and patient.
• Excellent ability to prioritize and multi-task with attention to detail.
• Professional appearance and manner.