Meat Service Supervisor

La Montanita Co-op; Santa Fe (NM); On-site; USD 40,000 - 50,000; Full time

Job summary

A local grocery cooperative is seeking a Meat Service Supervisor to enhance customer relations and ensure product quality. This role encompasses overseeing meat processing duties, maintaining compliance with safety and sanitation standards, and ensuring a welcoming atmosphere for customers. Candidates should possess strong customer service skills and a high school diploma. Food safety certification is required; training can be provided if not currently certified. Join our team to help create a safe and satisfying shopping experience.

Qualifications

• High School diploma or GED.
• Strong customer service abilities and effective communication skills.
• Capable of teaching others in a positive manner.
• Able to adhere to safety and wellness guidelines.

Responsibilities

• Manage customer relations and ensure satisfaction.
• Oversee meat processing and department cleanliness.
• Replenish products and maintain freshness.
• Ensure compliance with safety and quality standards.

Skills

Customer service skills

Effective communication skills

Interpersonal skills

Problem-solving skills

Education

High School diploma or GED

Tools

Excel

Word

Job description

Description

The Meat Service Supervisor is first and foremost responsible for customer relations and satisfaction. The Meat Service Supervisor is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all meat processing (cutting, packaging and merchandising), sanitation, safety, and stocking procedures on all products while removing expired products from displays. Most importantly, the Meat Service Supervisor will make all customers feel welcome by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Orders, receives, and merchandises meat products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Consistently replenishes products to ensure freshness and visibility.
• Maintains a working knowledge of all meat products as well as non-meat items throughout the store to respond to customers to ensure they get the products they want and need.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Help customers make product selections by answering questions and providing information about all meat items.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Prioritizes time to ensure that prep work, stocking, cleaning, and customer service are handled efficiently.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Practices preventive maintenance by properly inspecting equipment and notify appropriate department or store team leader of any items in need of repair.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.
• Maintains and updates as needed ServSafe® and other required certifications.
• Notifies the department management promptly of department team member performance concerns or potential policy violations.
• Monitors and ensures that staff keep work areas neat, clean and orderly.

Requirements

REQUIRED QUALIFICATIONS & ATTRIBUTES

• High School diploma or GED.
• Customer service skills (able to complete the full customer service cycle).
• Effective communication skills
• Capable of teaching others positively and constructively.
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Basic office and computer skills with common programs including Excel, Word, email, etc.
• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Able to work with a diverse group of people.
• Professional appearance and manner.