Specialty Lead Clerk

La-Montanita-Food-Cooperative; New Mexico; On-site; USD 26,000 - 34,000; Full time

Job summary

La Montañita Food Cooperative in New Mexico is seeking a Specialty Lead Clerk to deliver exceptional customer service and maintain department cleanliness, safety and appeal. You will handle processing, packaging, labeling, stocking and merchandising of cheese, beer and wine, while ensuring compliance with food safety guidelines.

You will greet customers, respond to questions, manage inventory, coordinate daily tasks with the department team, and uphold all safety policies and regulatory

Qualifications

• High School diploma or GED is required.
• Strong customer service skills and communication abilities.
• Ability to teach others positively and constructively.
• Food safety certification or willingness to obtain within 1 month.
• Basic math skills (counting, addition, subtraction).
• Ability to follow safety, regulatory and wellness guidelines including PPE.

Responsibilities

• Assist customers and provide information about specialty items to ensure satisfaction.
• Process, package, label, display, stock and inventory merchandise.
• Maintain cleanliness, safety and appeal of the department and displays.
• Adhere to food safety guidelines and remove expired products from displays.
• Coordinate daily tasks with department team and supervise clerks as needed.
• Ensure accurate pricing, dating and labeling according to procedures.

Skills

Customer service

Effective communication

Interpersonal skills

Problem solving

Teamwork

Adaptability

Attention to detail

Integrity

Education

High School diploma or GED

Job description

Description

The Specialty Lead Clerk is first and foremost responsible for customer relations and satisfaction. The Specialty Lead Clerk is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all processing (cutting, wrapping, packaging and merchandising), sanitation, safety, and stocking procedures on all cheese, beer and wine products while removing expired products from displays. Most importantly, the Specialty Lead Clerk will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service, while adhering to food and alcohol safety guidelines.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.


• Consistently replenishes products to ensure freshness and visibility.


• Maintains a working knowledge of all products as well as non-specialty items throughout the store to respond to customers to ensure they get the products they want and need.


• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.


• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.


• Helps customers make product selections by answering questions and providing information about all specialty items.


• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.


• Prioritizes time to ensure that prep work, stocking, cleaning, and customer service are handled efficiently.


• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.


• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.


• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.


• Maintains and updates as needed required certifications (alcohol and food safety) and other specific requirements. If not currently certified, will commit to completing certification within 1 month.


• Under the direction of the department team leader, coordinates, evaluates, and ensures completion of daily tasks of department clerks to the standards and expectations of the department and store.


• Notifies the department management promptly of department team member performance concerns or potential policy violations.


• Monitors and ensures that staff keep work areas neat, clean and orderly.


• Serves and acts a role model, provides, and ensures customers receive prompt, friendly and courteous service in a professional manner.

Requirements

REQUIRED QUALIFICATIONS & ATTRIBUTES:

• High School diploma or GED.


• Customer service skills (able to complete the full customer service cycle).


• Effective communication skills


• Capable of teaching others positively and constructively.


• Food safety certification. If not currently certified, able to obtain certification within 1 month.


• Knowledge of basic math (counting, addition and subtraction)


• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety conscious and adhering to required PPE (Personal Protective Equipment) is required.


• Good interpersonal and conflict resolution skills.


• Able to act with integrity, ethically, professionalism, and confidentiality.


• Able to identify and resolve problems in a timely manner.


• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.


• Able to work with a diverse group of people.


• Professional appearance and manner.