Grief Services Admin & Operations Specialist

Everstory-Partners; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with Company Match

Tuition Reimbursement

Career Advancement Program

Employee Assistance Fund

Everstory Cares

Job summary

Everstory Partners in Jacksonville, FL is seeking an Administrator to support customers and locations. You will answer phones, schedule appointments, onboard team members, and assist location leadership across multiple functions.

Responsibilities include contract processing, reception, banking, cemetery IOA processing, records maintenance, HR onboarding, accounts payable, deeds/certificates, memorial and monument orders, accounts receivable, and monthly reporting.

Qualifications

• Basics: Multi-Line phone skills, filing, data entry, typing 40 wpm, basic math and Microsoft Office/Google equivalents.
• Customer focus: maintain confidentiality and deliver excellent service.
• Team focus: strong organization, multitasking, independent or team work.
• Must have valid state driver’s license and access to a vehicle.
• High School equivalency.
• Minimum one year admin or customer service experience.

Responsibilities

• Contract processing and quality control; verify contracts before entry.
• Reception: answer phones, route to appropriate person.
• Banking duties: cash receipts, deposits, card transactions.
• Cemetery IOA processing following policies.
• File maintenance and record keeping; scan documents.
• Coordinate onboarding with HR as needed.
• Accounts Payable: ensure bills are paid promptly.
• Deeds and Certificates: provide to Sales Management and file per guidelines.
• Work and Memorial Orders: order memorials when paid in full.
• Monument Orders: ensure approval and placement.
• Accounts Receivable: follow up on payment plans and balances.
• Reporting: trust, state-required, and month-end processing.

Job description

Everstory Partners in Jacksonville, FL is seeking an Administrator to support customers and locations. You will answer phones, schedule appointments, onboard team members, and assist location leadership across multiple functions.

Responsibilities include contract processing, reception, banking, cemetery IOA processing, records maintenance, HR onboarding, accounts payable, deeds/certificates, memorial and monument orders, accounts receivable, and monthly reporting.