Grid Automation Service Project Lead

Hitachi Energy Ltd.; Raleigh (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive benefits

Paid leave

401(k) with company match

Career development

Job summary

Hitachi Energy is seeking a Service Project Manager to support customers and drive the successful execution of service-related projects within the Grid Automation business. You will serve as a key point of contact for customers, coordinating with global execution teams, field personnel, suppliers, and internal stakeholders to resolve technical and project-related challenges.

You will oversee multiple projects simultaneously, ensuring commitments are delivered safely, on time, and in alignment

Qualifications

• US work authorization to work for Hitachi Energy in the United States.
• Bachelor’s degree in Electrical Engineering or a related field.
• Minimum of 10 years of experience in Project Management, Field Service, Project Engineering, or Customer Support.
• Knowledge of project management practices, including critical path planning, risk identification, and risk mitigation.
• Experience managing multiple projects simultaneously with attention to detail and quality.
• Proven ability in critical thinking and issue resolution.
• Strong communication, collaboration, and relationship-building skills across diverse stakeholder groups.
• Experience managing project costs, schedules, and customer expectations in a service or project environment.
• Self-motivated with the ability to resolve issues and guide project teams to successful outcomes.

Responsibilities

• Serve as the primary customer contact for service and project-related needs throughout project execution.
• Take ownership of customer issues and coordinate resolution with internal teams, suppliers, and external stakeholders.
• Partner with Global Execution Centers to address site and operational challenges efficiently.
• Manage multiple service and project activities simultaneously while following established project execution processes.
• Coordinate and support remote work crews and specialized engineering resources to ensure successful delivery.
• Monitor project schedules, costs, cash flow, risks, and milestones to achieve project commitments.
• Communicate project status, progress, risks, and potential issues to customers and stakeholders with appropriate detail.
• Support scope management, change management, and commercial opportunities while maintaining positive customer relationships.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Project management

Customer engagement

Risk management

Stakeholder communication

Cross-functional collaboration

Leadership

Education

Bachelor’s degree in Electrical Engineering or related field

Job description

Hitachi Energy is seeking a Service Project Manager to support customers and drive the successful execution of service-related projects within the Grid Automation business. You will serve as a key point of contact for customers, coordinating with global execution teams, field personnel, suppliers, and internal stakeholders to resolve technical and project-related challenges.

You will oversee multiple projects simultaneously, ensuring commitments are delivered safely, on time, and in alignment