Greeter/Receptionist

The Mahaffey Company; Winter Haven (FL); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401K with Employer Contribution

Health/Dental/Vision/Life Insurance (3

PTO accrual: 96 hrs/yr first 2 years

PTO after 2 years: 136 hrs/yr

Job summary

The Mahaffey Company is seeking a friendly Greeter/Receptionist for the Clubhouse. The role centers on welcoming Residents and Prospects, handling front desk duties, and supporting daily office tasks to ensure smooth clubhouse operations.

You will manage guest interactions, coordinate apartment showings, and assist with administrative tasks, contributing to a positive resident experience and a professional front desk environment.

Qualifications

• Proficient with computers; MAC preferred and Microsoft Office programs
• Bi-lingual preferred (Spanish/English)
• Strong written and verbal communication in a professional setting

Responsibilities

• Greet Residents and Prospects at the clubhouse reception.
• Assist Residents and Prospects at the counter and reception area.
• Files and maintains documents; enters service requests as needed.
• Manage email inquiries and print online payments.
• Answer incoming calls and maintain a positive rapport with Residents and guests.
• Organize apartment showing schedules; ensure clubhouse looks presentable.

Skills

MAC proficiency

Bilingual Spanish/English

Clear communication

Teamwork

Decision making

Job description

GREETER/ RECEPTIONIST (Front Desk, Office, Clubhouse)

Reports to: Executive Director

FLSA Status: Full-Time, Non-Exempt

Position Overview

The primary responsibility of the Greeter is welcoming Residents and Prospects. In this role, the individual should maintain a positive rapport with co-workers, residents and provide a high level of detailed follow-up with the Executive Director. The Attendant position should display a proactive, positive attitude and perform all job functions as described below.

Essential Job Functions And Responsibilities

• Meet, Greet and Welcome Residents and Prospects into the Clubhouse.
• Offer refreshments.
• Assisting Residents and Prospects at the counter or clubhouse reception area.
• Filing documents in a timely manner.
• Filing and entering in computer Maintenance Service Requests upon return to office.
• Email correspondence with online inquiries.
• Print all online payments.
• Maintain a positive rapport with co-workers and Residents.
• Answering incoming phone calls.
• Promote a positive relationship with Residents and Guests.
• Resupplying water, coffee, handbags and pamphlets.
• Performing other related tasks as needed.
• Following safe workplace rules and practices in order to prevent on-the-job injuries.
• Locking clubhouse and turning off lights in the evening.
• Notifying Security Personnel regarding any disturbances.
• General office duties
• Maintain clean clubhouse appearance.
• Work additional hours, when necessary, as directed by Executive Director.
• Handle Resident inquiries.
• Organize apartment showing schedule.
• Adheres to established regulations related to the Fair Housing Act.
• Performs other job-related duties as assigned.

Knowledge, Skill And Abilities

• Computer proficiency, preferably MAC, including Microsoft Office programs.
• Bi-lingual preferred (Spanish/English)
• Ability to communicate with others in a clear and effective manner and to follow directions.
• Ability to establish and maintain effective working relationships with co-workers and superiors.
• Ability to apply sound decision-making
• Ability to demonstrate teamwork by assisting co-workers
• Ability to communicate professionally and adapt interpersonal skills to a variety of audiences

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully preform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continually required to:

• Stand, walk, sit, use hands and fingers to handle, feel or grip, and reach with hands and arms while performing standard duties.
• Frequent use common office equipment, telephone, computer, keyboard, mouse, two-way radio, and variety of different keys.

Position Specifics & Benefits

• Full-time position; Monday through Friday 9:00 a.m. - 6:00 p.m.
• 96 hours PTO accrued each year for first two years of service
• 136 hours of PTO each year after two years and above
• 176 hours of PTO accrued each year after 7 years of service
• 401K with 3% Employer Contribution
• Health/Dental/Vision/Life Insurance available after30-day waiting period
• Good background required
• 90-day probationary period

DISCLAIMER

The company is an Equal Opportunity Employers. In compliance with the Americans with Disabilities Act, Mahaffey Apartment Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities of the Greeter/ Reception position at any time.