Apartment Courtesy Officer

The Mahaffey Company; Lakeland (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Mahaffey Company is seeking a Resident Services Staff member in Lakeland, FL to monitor and greet Residents and Guests, rove the property by golf cart, and relay emergencies to on-call staff. This is a full-time, non-exempt role with a focus on safety, customer service, and proactive communication.

Responsibilities include directing traffic, logging incidents, enforcing parking rules, and assisting contracted service providers.

Qualifications

• Must have a valid Driver’s License and reliable transportation.
• Ability to communicate professionally with Residents, Guests, and Staff.
• Ability to resolve resident concerns with friendly demeanor.
• Ability to work a flexible schedule Tuesday–Saturday 2:00pm–10:00pm.

Responsibilities

• Monitor and greet Residents and Guests; rove property by golf cart and on foot.
• Relay emergencies to on-call maintenance or management.
• Direct traffic, respond to nuisance calls, and log incidents.
• Log accurate incident reports with descriptions of cars and activity.
• Enforce parking rules and assist with deliveries and escorts.
• Lock facilities at dusk and ensure security of entry points.

Skills

Communication skills

Professional demeanor

Teamwork

Decision making

Interpersonal skills

Driver's License

Job description

RESIDENT SERVICES STAFF

Reports to: RSS Supervisor and Executive Director

FLSA Status: Full-Time, Non-Exempt

Position Overview

The primary responsibility of the RSS Staff position is monitoring/greeting Residents and Guests as well as roving the property by golf cart and on foot, answering and relaying emergencies to on call maintenance technicians, management or emergency services. This position is not a security guard position. In this role, the individual should maintain a positive rapport with co-workers, residents and provide a high level of detailed follow-up with the RSS Supervisor and Executive Director. The RSS Staff position should display a proactive, positive attitude and perform all job functions as described below.

Essential Job Functions And Responsibilities

• Work independently and be able to communicate with Residents, Guests, Vendor and other Staff in emergency and non-emergency situations.
• Employee must possess good communication skills and tact in dealing with individuals who are not adhering to the property’s rules.
• Circulate throughout property, clubhouses, pools and laundry rooms on foot and by golf cart to:
• Assure facilities are being property utilized
• Report any rule violations
• Direct traffic
• Respond to Residents’ nuisance calls
• Respond to Resident questions and concerns
• Notify Residents of emergency situations at the property
• Inspect and flag non-functioning exterior lights
• Deliver notices from Management to Residents
• Guide and assist delivery trucks and moving vans
• Give access to and accompany authorized contractors and inspectors to Resident’s building
• Detect any suspicious activity and ensure doors and entry points are secure
• Take command and control of disturbances and disruptive behavior, involving the authorities when required.
• Be unstressed by claiming stairs and/or walking the property.
• Drive a golf cart during the day and at night.
• Possess good night vision in order to detect activities in the dark.
• Stand to meet incoming vehicles at the Entrance Pavilion and attempt to log in all non-Resident vehicles entering the property, give directions to visitors and delivery personnel and guide emergency responders.
• Be able to formulate an accurate description of a car, suspect(s) activity and compile the information in an Incident Report.
• Provide apartment entry to Residents who provide proper identification.
• Notify the RSS Supervisor of any unusual activity or report it directly to the Executive Director, if the RSS Supervisor is not on duty and readily available.
• Promote a positive relationship with the Residents and other Staff.
• Respond to emergency incidents, fire alarm calls, slips, trips, falls, etc and conduct preliminary investigations; notify fire and/or other emergency services if not already summoned; accurately document information, both in written form and with a camera.
• Lock and secure the tennis court, basketball court, maintenance building, bathrooms and pools at dusk.
• Ability to turn on/off water valves to apartments and buildings.
• Report all known Residents without a parking permit to the Leasing Office.
• Retrieve any trash seen on property with a grabber tool.
• Enforce parking rules and issue written Parking Violation Notices.
• Perform other related tasks as directed by RSS Supervisor and/or Executive Director.
• Follow safe workplace rules and practices in order to prevent on-the-job injuries.

Knowledge, Skill And Abilities

• Ability to work a flexible schedule with primary shift covering Tuesday through Saturday, 2:00pm - 10:00pm
• Ability to resolve resident concerns while maintaining a friendly and professional demeanor
• Ability to write and communicate professionally
• Ability to apply sound decision-making
• Ability to demonstrate teamwork by assisting co-workers
• Ability to communicate professionally and adapt interpersonal skills to a variety of audiences
• Must have a valid Driver’s License and reliable transportation

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully preform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continually required to:

• Stand, walk, sit, use hands and fingers to handle, feel or grip, and reach with hands and arms while performing standard duties.
• Frequently required to climb stairs, walk, talk, hear, and drive a golf cart while on the property.
• Occasionally lift and/or move up to 40 lbs.
• Frequently use common office equipment, telephone, computer, keyboard, mouse, two-way radio, and variety of different keys.

Position Specifics & Benefits

• Full-time position - 32 Hours Per Week, 2:00pm - 10:00pm, Days off - Wednesday & Thursday
• Flexibility to work weekends, night shift, and holidays in rotation
• 96 hours PTO accrued each year for first two years of service
• 136 hours of PTO each year after two years and above
• 176 hours of PTO accrued each year after 7 years of service
• 401k with 3% Employer Contribution
• Health/Dental/Vision/Life Insurance available after 30-day waiting period
• Good background required
• 90-day probationary period

DISCLAIMER

The company is an Equal Opportunity Employers. In compliance with the Americans with Disabilities Act, Mahaffey Apartment Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities of the RSS Staff position at any time.