Greeter-Outlet

Sonesta International Hotels; Cambridge (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation & Sick Time

Paid Parental Leave

Life Insurance

Short-Term & Long-Term Disability

Hotel Discounts

Job summary

Sonesta International Hotels in Cambridge, MA is seeking a guest-focused host/hostess to greet guests, seat tables, and assist with reservations. You will maintain a welcoming dining room, answer calls, and support the front-of-house team to ensure smooth service.

Responsibilities include coordinating seating, communicating with team members, and delivering accurate information about hours, menus, and specials.

Qualifications

• Experience in hospitality or customer service.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and acknowledge all arriving guests and assist in seating.
• Answer restaurant telephone courteously and follow standards.
• Take and manage reservations and cancellations.
• Maintain positive guest relations and ensure service standards.
• Escort guests to tables, present menus, and assist with seating.
• Maintain knowledge of menu items, daily activities, and hours of operation.

Skills

Guest service

Communication

Reservations handling

Teamwork

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What This Role Is All About

Courteously greet and escort guests to tables and assist in seating, ensuring hotel’s standards of service. Assist in preparing the restaurant for service and maintain the cleanliness of the room at all times. Take reservations and maintain reservation book. Assist in monitoring guest needs and all phases of the operation.

What You’ll Be Doing

• Greet and acknowledge all arriving guests, however busy and whatever time of day.
• Answer restaurant telephone courteously and efficiently as specified in departmental standards.
• Take record and confirm restaurant reservations/ cancellations as specified in departmental standards
• Maintain positive guest relations at all times.
• Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance with department guidelines.
• Maintain complete knowledge of:
• Scheduled daily activities and in-house groups
• Daily house count
• Hotel extension numbers
• Hours of operation of each outlet, ambiance, menu selections, and price range
• Features and services provided by the hotel
• Maintain complete knowledge of all menu items, specials, and items of the restaurant.
• Prepare station chart and assign stations to staff following departmental procedures.
• Set up a station with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor.
• Inspect tables and stations, ensuring that all set-ups meet the department standards. Check throughout the meal period. Relay deficiencies to respective personnel and follow up on corrections
• Ensure tables are cleaned and reset according to standards
• Legibly document pertinent information in restaurant logbook
• Take record and relay messages in accordance with standards
• Perform any other job-related duties as assigned.

Anticipated Pay Range & Additional Job Information

$20.00 to $22.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

How We Reward You

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.