Greeter

Sonesta Hotels International Corporation in; Minneapolis (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Vacation and Sick Days

Holidays and Personal Days (Floaters)

401(k) Retirement Plan

Job summary

Sonesta Hotels International Corporation is seeking a friendly host/hostess to greet guests, seat them, and assist in maintaining the restaurant’s standards of service. You will help prepare the dining area for service and ensure cleanliness throughout shifts.

This role requires basic reading, writing and math skills and experience in customer service and/or cash handling in hospitality. Alcohol awareness certification and/or food service permit are preferred, with possible night/weekend shifts.

Qualifications

• Basic reading, writing and math skills.
• Prior customer service and/or cash handling experience in the hospitality industry preferred.

Responsibilities

• Greet guests and escort to tables.
• Seat guests according to restaurant standards.
• Maintain knowledge of menu items and liquor regulations.
• Ensure cleanliness of the restaurant and host station.
• Assist in preparing the restaurant for service.
• Maintain tables, menus and wine lists.
• Report shortages to supervisor.
• Adhere to department policies and service procedures.

Skills

Customer service

Cash handling

Communication skills

Alcohol awareness

Tools

Alcohol awareness certification

Job description

Sonesta Hotels International Corporation

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintain the cleanliness of the room at all times.

What you'll be doing

• Maintain complete knowledge of all menu items, special, and items of the restaurant
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
• Maintain complete knowledge of table/ seat/ station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code of the restaurant
• Maintain complete knowledge of the correct use of equipment; use equipment only as intended. i.e. buffet equipment, etc.
• Maintain complete knowledge and comply with all departmental policies and service procedures
• Prepare station chart and assign stations to staff following departmental procedures
• Set-up Host(ess) station with necessary supplies; always maintain cleanliness. Report shortages to Supervisor
• Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; always maintain cleanliness
• Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur
• Place newspapers in designated areas for breakfast as specified in departmental procedures

Qualifications and Requirements

Basic reading, writing and math skills. Prior customer service and/or cash handling experience in the hospitality industry preferred.

This job requires the ability to perform the following

• Carrying or lifting items weighing up to 50 pounds
• Standing up and moving about the work area
• Handling food, objects, products and utensils
• Bending, stooping, kneeling

Other

• Communication skills utilize a significant amount of time when interacting with the guests and describing menu items, methods of preparation, etc.
• Reading and writing abilities are utilized often when preparing meals from instructions or when monitoring inventory.
• Mathematical skills, including basic math, percentages, quantities, and variances are used frequently.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

Anticipated Pay Range & Additional Job Information

* Pay rate $19.60

Union Property: Pay rate outlined follows contract requirements.

Unite Here Local 17

Sonesta Recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including:

• Medical, Dental and Vision Insurance
• Paid Vacation and Sick Days
• Holidays and Personal Days (Floaters)
• 401(k) Retirement Plan

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.