Server

Sonesta International Hotels; Hawaii; On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Hotel Discounts

Paid Vacation and Sick Days

Educational Assistance

Parental Leave

Company Paid Life Insurance

Disability Insurance

HSA with Company Match

Job summary

Sonesta International Hotels is seeking a friendly, guest-focused hospitality professional to join our restaurant team in Hawaii. You will greet guests, knowledgeably present the food and beverage menu, and ensure orders are served accurately while maintaining a clean dining environment.

The role requires front-facing service experience, English fluency, and food-handling/TIPS certificates. Flexible shifts with potential for advancement within the Sonesta portfolio are available.

Qualifications

• Front-facing guest service experience required.
• Must read, write and speak the English language fluently.
• Food handlers and TIPS certificates required.
• Experience with computerized cash registers preferred.

Responsibilities

• Greet and acknowledge guests promptly and professionally.
• Demonstrate knowledge of the food and beverage menu.
• Serve food and beverages, check temperatures and portions, refill as needed.
• Operate POS system and process orders accurately.
• Maintain dining areas and servicing equipment; assist with closing duties.
• Adhere to safety and sanitation guidelines and grooming standards.

Skills

Customer service

Teamwork

Attention to detail

English fluency

Cash handling

Education

Food handler certificate

TIPS certification

Tools

POS system

Cash registers

Job description

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests’ questions and requests.
• Demonstrate complete knowledge of the food and beverage menu.
• Serve food and beverage orders after checking for correct temperature, appearance and portions. Refill when necessary.
• Operate POS system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures.
• Periodically check-in with tables to ensure guests’ expectations are being met and exceeded.
• Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.
• Complete all closing duties and reports as assigned.
• Adhere to established safety and sanitation guidelines.
• Adhere to uniform and grooming standards.
• Perform other duties or projects as requested by management.

Qualifications And Skills

• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Excellent organizational skills and attention to detail.
• Able to work quickly without compromising quality.
• Ability to work with minimal supervision and maintain a high level of performance.
• Must be able to stand and exert fast-paced mobility for entire shift.
• Ability to work cohesively with co-workers as part of a team.
• Food handlers and TIPS certificates required.
• Previous front facing guest service experience required.
• Must read, write and speak the English language fluently.
• Experience with computerized cash registers preferred.

Work Environment:

• Must be able to work in a fast-paced environment.
• Must be able to stand for the entire shift.

Physical Demands:

• Ability to reach overhead and below the knees, including bending, twisting, pulling, pushing, and stooping. Climb ladders of various heights.
• Must be able to push, pull and lift to 50 pounds.
• Ability to stand entire shift.

Expected Hours of Work:

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Must be flexible to work various days and various shifts of the week to include weekends, holidays, days, nights and overnight.
• Regular attendance in conformance with the standards which have been established by the hotel from time to time is essential to the successful performance of this position.
• Ten-to-twelve-hour shifts are sometimes required.

Travel:

• No travel required.

Additional Job Information/Anticipated

Pay Range

$16.00 - Minimum Wage Amount. Base pay offered is reflective of minimum wage requirement.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.